Office Coordinator (Staff Apartment Included)

Job Title: Office Coordinator

Reports To: Property Manager

Location: Fraternity Row near San Diego State University

Compensation: $19.00-$20.00 per hour, staff apartment and comprehensive benefits package 

FLSA Status: Non-Exempt

Summary

Under the direct supervision of the Property Manager, the Office Coordinator is responsible for supporting management of the community and assisting with operational processes. Responsibilities include, but are not limited to, greeting residents and visitors, answering and directing telephone calls, processing mail/packages, processing work order requests, performing other clerical tasks, such as data entry, typing, filing, copying and faxing; and participate in Professional Staff On-Call duty rotation.

Essential Duties and Responsibilities:

• Accounts Receivable
  • Receive payments and issue receipts.
  • Assist Property Manager with contracting and billing/collections processes. This includes the use of Entrata system (assignment and billing software). 
  • Process checks, web payments, and ensure that payments are deposited.
• Customer Service
  • Answer incoming telephone calls, determine the purpose of callers; attempts to resolve the inquiry (documenting the call); and forward calls to appropriate personnel or department if necessary.
  • Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
  • Answer questions about The Towers and provide callers with addresses, directions, and other information.
  • Welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel.
  • Monitor visitor access.
• Office Support
  • Sort and route office mail and process outgoing mail
  • Respond and follow up with correspondence sent to  The Towers main email address
  • Operate computer terminal to input and retrieve data.
  • Operate office machines, such as adding machine, calculator, copier/scanner/fax, paper shredder, postage machine, etc.
  • Order, receive, and maintain office supplies.
  • Process work order maintenance requests and notify Property Manager and Maintenance Supervisor of immediate or emergency work orders. 
  • Perform other clerical duties as needed, such as filing, photocopying, and collating.
  • Assist and be present for the Move-In and Move-Out Processes at the start and end of each semester and other periods as determined by the supervisor. 
• Marketing:
  • Assist with leasing efforts such as conducting tours, attending house events as well as other leasing efforts deemed necessary by management. 
• On-Call
  • Serve in the professional staff on-call duty rotation.
  • This position requires on-site residency or residency within a predictable 30-minute radius of the property to assist with afterhours emergencies. 
• Some evening and weekend work may be required.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED). Bachelor’s degree and prior experience in college or university setting preferred. 
• 2-3 years of apartment community office experience or clerical experience.
• Proficiency in Microsoft Word, Excel, and Outlook; ability to operate office equipment including photocopier, fax, and telephone.
• Knowledge and understanding of organization structure, workflow, and operating procedures. 
• Knowledge of administrative and clerical procedures and systems such as managing files/records and other office procedures and terminology. 
• Good organization and communication skills. 
• Must be a team player, we all must work together as we strive to provide the best service possible for our residents & customers. 

Work Hours

Monday-Friday: 9:30am-5:30pm. Some evening and weekend hours are needed for covering university recruitment events. Advance notice will be given.  This position will also be on the professional staff duty rotation for a week at a time.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced.  The noise level is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; climb stairs; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

This is not an employment contract.

Hourly pay rate commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. 

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website.. We will make every effort to respond to your request for assistance as soon as possible.  

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.