Customer Success Manager (High-End Residential Technology Sales)

Department: Sales

Location: Boerne, TX

Compensation: $50,000 - $80,000 / year

• Customer Success Manager
  

• A trustworthy individual. Service oriented and find joy in taking care of others through your day-to-day activities. Value authentic relationships and the implicit trust required to establish and maintain them
  

• Deep experience in high-end customer service and long-term client relationships


• An understanding of technologies (ideally high-end residential AV, lighting, shading, networks, etc)


• Driving: Valid License, Clean record, reliable transportation


• A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.

• In-Person (Not Remote or Hybrid)


• 113 Pleasant Valley Dr Boerne, Texas 78006

• Full Time (40hrs/Wk) – Mon-Fri (8am-5pm)
  

• Rene, Service Manager
  

• Legendary Experiences: extraordinary support that creates clients for life


• Operating as One: no silos


• Trusted Advisor: come to us for technical need


• Make it Simple: easy for our clients to do business with us - simplify complex tech


• Creative Solutions: resourceful, detailed and thorough

• Sell & Project Manage short-term and upgrade projects to existing clients


• Sell Tailored Support Memberships (and grow the volume year over year)


• Facilitate smooth transition of completed projects to the Service Department


• Management of client relationships and communication (monthly & quarterly check-ins)


• Bi-Annual "Tune-Up" client site visits (correct any issues & identify potential upgrades)


• Stay knowledgeable of the latest tech to help clients understand what's possible


• Collaborate with Service Techs & Service Coordinators to deliver an amazing client experience

• Sales and/or Technical: High-End AV, Lighting/Shading, Security, Low-Voltage, MSP
  
  

• Base Pay: $50k


• Commission Pay: 3% of Pre-Tax Gross Sales (Target Sales = $1M and pays $30k)


• Total On Target Earnings: Base Commission = $80k


• Medical Coverage: 95% of Employees Base Premium)


• Dental Coverage: 100% of Employees Base Premium)


• Life Insurance: $50k


• Long Term Disability Insurance Provided


• Retirement Plan: Simple IRA w/ 3% Match – You Bet!


• PTO (10 Days Vacation & Paid Holidays) – Of Course!