Description

Captivation Software is looking for a mid level systems administrator who will assist the team with completing daily responsibilities. 

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Provide in-depth experience in trouble-shooting IT systems
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Requirements

Security Clearance:

• Must currently hold a Top Secret/SCI U.S. Government security clearance with a favorable Polygraph, therefore all candidates must be a U.S. citizen

Minimum Qualifications:

• Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree from an accredited college or university in Computer Science or related discipline
• Five (5) years of additional systems administration experience may be substituted for a bachelor's degree

This position is open for direct hires only. We will not consider candidates from third party staffing/recruiting firms.