What are the responsibilities and job description for the Support Specialist position at Capture One?
Who We Are
Help us shape the future of photography! At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We're uncompromising about image quality, speed and reliability. Capture One consistently gives photographers the best tethered workflow in the industry, making it intuitive and efficient, unparalleled image quality, true-to-life color processing, and precise editing and flexible collaboration tools letting you work from anywhere and with anyone.
Can you imagine seeing your software being used for a huge photoshoot fashion cover, famous athletic brands, actors, famous singers photo shootings or even brands that you love and use every day? Our love of imaging translates into empowering our ever-growing community of over 250,000 photographers around the world.
Yeah, that's Capture One, that's who we are. Cool, huh.
As we continuously drive for growth and plan to expand our team, we are looking for a highly driven and achievement-orientated Support Specialist to be part of our team.
The role
We're looking for a Technical Support Specialist to join our team in the US time zone.
Beyond reactive support, you will play a proactive role in shaping and improving the support experience we offer our users. This means working closely with product teams to anticipate customer needs ahead of major releases, ensuring that support materials and internal knowledge are ready before new features go live. You will also help identify and address the most impactful issue categories, working with colleagues across the company to drive long-term improvements. By contributing to these efforts, you will help us build the next generation of Capture One and established professional photographers towards the future of the discipline. While your primary focus will be technical support, you may also handle customer service-related issues from time to time.
We believe in teamwork and collaboration, so we help where help is needed!
The Team
You'll be joining our Support Team, a group of 15 professionals working remotely from Denmark, Ukraine, Spain, Tunisia, Italy, Greece, and now the USA. Since we work from different parts of the world, we put extra effort into fostering a strong team spirit online.
We handle customer service, technical support, and user insights that benefit all Capture One teams.
What You Will Do
In this role, you will be a key point of contact for our users—professional photographers, retouchers, and other creators. You'll help solve their issues through different channels like our ticket handling system, Zendesk, live chat, Forums, and Social Media, ensuring they feel valued and supported.
Handling Customer Issues
Our Company Values make Capture One special.
Join us in our exciting journey!
Help us shape the future of photography! At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We're uncompromising about image quality, speed and reliability. Capture One consistently gives photographers the best tethered workflow in the industry, making it intuitive and efficient, unparalleled image quality, true-to-life color processing, and precise editing and flexible collaboration tools letting you work from anywhere and with anyone.
Can you imagine seeing your software being used for a huge photoshoot fashion cover, famous athletic brands, actors, famous singers photo shootings or even brands that you love and use every day? Our love of imaging translates into empowering our ever-growing community of over 250,000 photographers around the world.
Yeah, that's Capture One, that's who we are. Cool, huh.
As we continuously drive for growth and plan to expand our team, we are looking for a highly driven and achievement-orientated Support Specialist to be part of our team.
The role
We're looking for a Technical Support Specialist to join our team in the US time zone.
Beyond reactive support, you will play a proactive role in shaping and improving the support experience we offer our users. This means working closely with product teams to anticipate customer needs ahead of major releases, ensuring that support materials and internal knowledge are ready before new features go live. You will also help identify and address the most impactful issue categories, working with colleagues across the company to drive long-term improvements. By contributing to these efforts, you will help us build the next generation of Capture One and established professional photographers towards the future of the discipline. While your primary focus will be technical support, you may also handle customer service-related issues from time to time.
We believe in teamwork and collaboration, so we help where help is needed!
The Team
You'll be joining our Support Team, a group of 15 professionals working remotely from Denmark, Ukraine, Spain, Tunisia, Italy, Greece, and now the USA. Since we work from different parts of the world, we put extra effort into fostering a strong team spirit online.
We handle customer service, technical support, and user insights that benefit all Capture One teams.
What You Will Do
In this role, you will be a key point of contact for our users—professional photographers, retouchers, and other creators. You'll help solve their issues through different channels like our ticket handling system, Zendesk, live chat, Forums, and Social Media, ensuring they feel valued and supported.
Handling Customer Issues
- Read, assess, and troubleshoot user issues via Zendesk tickets.
- Identify product bugs and create reports for our R&D team.
- Understand users' issues and call them when needed.
- Provide VIP support via live chat
- Identify opportunities to enhance our support workflows.
- Create help articles and suggest improvements to our Help Center based on user feedback.
- Contribute to meetings and strategy planning to improve both the quality and efficiency of issue resolution.
- As the first support agent based in USA, you'll collaborate closely with on-site team members in New York, and online with the Athens and Copenhagen offices.
- Passion for photography - We are customer-obsessed, and we want our support agents to share that passion.
- Understanding of professional photography workflows and post-processing. Ideally, you are an expert in Capture One, but if not, we'll make sure you become one.
- Excellent communication and interpersonal skills.
- Self-motivation and independence - You should be able to solve problems with minimal supervision.
- Fluency in English (written and spoken) - Knowledge of an additional language is a plus.
- Flexibility to travel during the year.
Our Company Values make Capture One special.
- Win as one team: Make things happen together. Working together is when the magic really happens.
- Empower photographers: Letting image makers work less and create more. We want photographers to do more of what they love, whether that's on or off set.
- Embrace diversity: Different cultures, languages, and passions thriving under one roof. We are an equal opportunity employer; we welcome diversity and are committed to creating an inclusive environment for all employees.
- Take ownership: Use your expertise and feel good doing it. Being from Copenhagen, Denmark, we're all about the Scandinavian mindset. Take initiative. Be autonomous. Feel like you own your craft. And feel satisfied doing it.
- Top notch hardware equipment
- Training opportunities
- A good private health insurance, 401K plan, and paid time off
Join us in our exciting journey!
Salary : $65 - $70
