Sales Mgr

General Summary:

Customarily and regularly manage and direct the work of a team of sales consultants and sales consultants in training (collectively “Sales Associates”). 

Principle Duties and Responsibilities:

• Manage Sales Associates by developing relevant skills to achieve sales goals using various methods and tools including:  The Sales Performer, providing one-on-one training, conducting sales refresher training, conducting mentor debriefs, and overseeing new sales consultant training
• Conduct interviews and participate in the selection process of Sales Associates.
• Make hiring and firing suggestions, recommendations and decisions regarding Sales Associates.
• Make suggestions, recommendations and decisions regarding the advancement, performance management, promotion or other change of status of Sales Associates.
• Train and coach Sales Associates.
• Conduct performance reviews by assessing Sales Associate productivity.
• Schedule and apportion the work of Sales Associates.
• Effectively address associate concerns, complaints and grievances.
• Evaluate team performance and sales results and develop strategies and detailed action plans to improve Sales Associate effectiveness. 
• Respond and effectively resolve customer complaints.
• Provide for the safety and security of associates and the store property.
• Perform all of the duties above, and other matters of significance, by customarily and regularly exercising discretion and independent judgment. 

Job Specifications:

Work requires ability to:

• Manage a staff of full-time and part-time sales consultants and sales consultants in training.
• Analyze and make effective decisions by comparing and evaluating possible courses of conduct after the various possibilities have been considered.
• Multi-task in a high energy, fast-pace work environment.
• Speak and listen effectively in dealing with associates and customers.
• Use word processing, spreadsheet and other programs, displaying average PC skills, as necessary to gain knowledge of company performance.
• Complete CarMax provided training as required.

Working Conditions:

• Pleasant but noisy office environment.
• Non manual work that may require walking or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holidays.
• Wears CarMax clothing (acquired through the company) at all times while working in the store.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.