What are the responsibilities and job description for the Customer Service Representative position at Car Craft Auto Body?
Weekly Tasks Include -
- Open front office each morning (turn phones on, turn TV on, check key drop box, check for voicemails, make coffee, fill
fridge with bottled water, refill drink station with cups/sugar/creamer)
- Answer and direct all phone calls with a smile
- Attend daily morning production meetings for customer updates
- Greet customers as they walk in, put customer name on welcome board, chat and be friendly, offer customer beverage
- Responsible for getting signed authorization for repairs and tow-ins
- Complete AIF Forms for all estimates for customer data spreadsheet
- Follow up on any missed appointments
- Update customers via phone or email every 24-48 hours
- At the time of drop off, get signed authorization, tag keys and mirror tag, contact rental company for rental vehicle
- Schedule estimates via phone calls/walk-ins/emails/insurance assignments
- Create Microsoft outlook calendar reminders for all estimates/drop-offs/warranty comebacks
- May need to create work orders for appraisers with customer & claim info
- Create technician labor spreadsheets based on vehicles in process
- Make sure front office & customer bathrooms are clean at all times
- Help office manager with A/R
- Verify all payments before vehicle deliveries using "Wish List" from production manager
- Process final paperwork - warranty, final bill, delivery instructions, directions to pay
- Contact customer to pick up vehicle when repairs are complete
- Deliver vehicles - go over final paperwork, explain repairs and warranty, walk around vehicle to make sure repairs are up to
the customer's expectations
- Manage total loss vehicle book - tear down time should be accurate, tow bills added, customer's belongings out of vehicle,
vehicle is released
- Make Enterprise Arms Auto Suite updates daily
- Close front office at the end of the business day - lock front door, turn phones off, lights off, coffee maker off
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- No nights
Experience:
- Body Shop: 1 year (Preferred)
- office administration: 1 year (Preferred)
Ability to Relocate:
- St. Louis, MO 63125: Relocate before starting work (Required)
Work Location: In person
Salary : $20
