Client Care Coordinator /Administrative Support Specialist

Job Title:

Part-Time Administrative Assistant / Client Care Coordinator

Job Description:

Are you a mature, proactive, detail-oriented professional with a passion for helping others? Moreover, are you someone who has exceptional attention to detail and excels in customer service? Carawell Counseling, a growing and thriving counseling practice in the Arboretum area of South Charlotte,is seeking a Part-Time Administrative Assistant / Client Care Coordinator to join our team. This role offers the opportunity to grow into a larger management position within the practice as we expand.

We are looking for someone who is highly organized, tech-savvy, and experienced in administrative tasks, client care, and insurance billing.

Ideal applicants are often Stay-at-home parents looking for flexible part-time work, empty nesters looking for a part-time position that brings interest and challenge to their lives, and semi-retired folks who want to still contribute in the professional world without a full-time demanding schedule. Our ideal candidate for the administrative assistant position is someone with a passion for delivering high-quality, client-centered customer care and a warm, friendly, and compassionate personality. We are looking for someone excited to be part of a team serving the emotional needs of our community at a time when mental health care is more important than ever. If you are ready to commit to this position for at least two years but are also interested in the potential to grow and stay with us long-term, apply! If you’re eager to play a vital role in supporting a mission-driven team, we’d love to hear from you!

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Responsibilities:

• Serve as the first point of contact for clients via phone, email, and scheduling systems.
• Manage appointment scheduling, cancellations, and client communication.
• Handle insurance verification, billing, and reconciliation of claims.
• Oversee billing inquiries and ensure accurate and timely submission of claims.
• Maintain accurate records and ensure all documentation is properly organized.
• Collaborate with clinicians to ensure smooth workflow and scheduling.
• Assist with marketing efforts, such as social media updates and email campaigns.
• Handle administrative tasks, including tracking office supplies, preparing reports, and general office organization.
• Support the growth and management of the practice as responsibilities evolve.

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Qualifications:

• Experience in an administrative or client care role (preferably in a counseling or healthcare setting).
• Knowledge of insurance billing processes, claim reconciliation, and working with insurance portals.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with strict professionalism.
• Tech-savvy, with experience using scheduling or practice management software, Electronic Health Record Systems and Microsoft Office Suite.
• Empathetic, warm and professional in tone and approach.
• Positive, team-oriented attitude and a willingness to learn.

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Preferred Skills:

• Experience in a mental health or medical setting.
• Familiarity with social media and marketing tools a plus.
• Interest in growing within the role and taking on more management responsibilities over time.

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Position Details:

• Part-time (5-10 hours per week to start), with the potential for additional hours as the role expands.
• Flexible schedule, with remote work possible.
• Compensation: Competitive hourly rate, based on experience.

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Why Join Us?

• A supportive, mission-driven team committed to providing exceptional client care.
• Opportunities for growth and professional development.
• A positive work environment where your contributions are valued.

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How to Apply:

Submit your resume and a brief cover letter to csimpson@carawellcounseling.com explaining why you’re a great fit for this role.* Be sure to highlight your experience with insurance billing and client care, as well as your interest in growing into a management position. Only candidates chosen for an interview will receive a response or reply. Please view our website at www.carawellcounseling.com *

Job Types: Part-time, Contract

Pay: $19.01 - $20.54 per hour

Expected hours: 5 – 10 per week

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Charlotte, NC 28226

Salary : $19 - $21