What are the responsibilities and job description for the Hybrid Client Relations Coordinator position at Resolute Home Care NC?
Job Title : Client Relations Coordinator (Hybrid Role)
Location : Concord Office
Job Type : Part-Time / Full-Time
Pay : $13.00 -$15.00 / hour
Position Summary :
The Client Relations Coordinator plays a critical role in overseeing and managing the client journey from start to finish. Working as part of a dedicated team, this position provides hands-on support for intake and ongoing client relations while leading a team of virtual agents who are divided into pre-client (intake and onboarding) and post-client (support and retention) roles. Based in our Concord office with some remote flexibility, this role ensures that all client interactions are professional, efficient, and impactful.
Key Responsibilities :
Leadership & Coordination :
Oversee the Client Relations team, ensuring that virtual agents efficiently manage pre-client and post-client tasks.
Provide guidance, training, and ongoing support to virtual agents, ensuring high-quality service at all stages of the client journey.
Act as the primary point of escalation for complex client concerns, resolving issues promptly and effectively.
Pre-Client Support (Intake & Onboarding) :
Monitor the intake and referral process, ensuring all new clients are onboarded smoothly and efficiently.
Verify client information, including insurance and documentation, and ensure accurate data entry.
Collaborate with virtual agents to assign clients to appropriate services or staff.
Post-Client Support (Ongoing Relations) :
Oversee client engagement and retention efforts, including regular follow-ups and satisfaction surveys.
Address client questions, concerns, and resource needs, escalating issues to appropriate departments when necessary.
Analyze client feedback to identify trends and propose strategies for improvement.
In-Office Operations :
Greet visitors, answer phones, and maintain a welcoming environment at the Concord office.
Support administrative tasks such as managing supplies, scheduling, and ensuring office organization.
Ensure compliance with HIPAA regulations in all client interactions and documentation.
Qualifications :
High school diploma or GED required; some college coursework in a related field preferred.
At least 1-2 years of experience in customer service, client relations, or team coordination.
Strong organizational and multitasking skills, with the ability to manage a team and individual tasks simultaneously.
Excellent verbal and written communication skills.
Familiarity with HIPAA regulations and experience in mental health or human services is a plus.
Proficiency with office software and virtual communication tools.
Why Join Us?
Hybrid Flexibility : Enjoy a combination of in-office and remote work.
Leadership Experience : Develop your skills by leading a team of virtual agents.
Impactful Work : Play a vital role in connecting individuals to meaningful mental health services.
Supportive Environment : Join a mission-driven team committed to making a difference.
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