Client Relations Coordinator (Hybrid Role)

Job Title: Client Relations Coordinator (Hybrid Role)

Location: Concord Office
Job Type: Part-Time/Full-Time
Pay: $15.00/hour

Position Summary:

The Client Relations Coordinator plays a critical role in overseeing and managing the client journey from start to finish. Working as part of a dedicated team, this position provides hands-on support for intake and ongoing client relations while leading a team of virtual agents who are divided into pre-client (intake and onboarding) and post-client (support and retention) roles. Based in our Concord office with some remote flexibility, this role ensures that all client interactions are professional, efficient, and impactful.

Key Responsibilities:Leadership & Coordination:

• Oversee the Client Relations team, ensuring that virtual agents efficiently manage pre-client and post-client tasks.
• Provide guidance, training, and ongoing support to virtual agents, ensuring high-quality service at all stages of the client journey.
• Act as the primary point of escalation for complex client concerns, resolving issues promptly and effectively.

Pre-Client Support (Intake & Onboarding):

• Monitor the intake and referral process, ensuring all new clients are onboarded smoothly and efficiently.
• Verify client information, including insurance and documentation, and ensure accurate data entry.
• Collaborate with virtual agents to assign clients to appropriate services or staff.

Post-Client Support (Ongoing Relations):

• Oversee client engagement and retention efforts, including regular follow-ups and satisfaction surveys.
• Address client questions, concerns, and resource needs, escalating issues to appropriate departments when necessary.
• Analyze client feedback to identify trends and propose strategies for improvement.

In-Office Operations:

• Greet visitors, answer phones, and maintain a welcoming environment at the Concord office.
• Support administrative tasks such as managing supplies, scheduling, and ensuring office organization.
• Ensure compliance with HIPAA regulations in all client interactions and documentation.

Qualifications:

• High school diploma or GED required; some college coursework in a related field preferred.
• At least 1-2 years of experience in customer service, client relations, or team coordination.
• Strong organizational and multitasking skills, with the ability to manage a team and individual tasks simultaneously.
• Excellent verbal and written communication skills.
• Familiarity with HIPAA regulations and experience in mental health or human services is a plus.
• Proficiency with office software and virtual communication tools.

Why Join Us?

• Hybrid Flexibility: Enjoy a combination of in-office and remote work.
• Leadership Experience: Develop your skills by leading a team of virtual agents.
• Impactful Work: Play a vital role in connecting individuals to meaningful mental health services.
• Supportive Environment: Join a mission-driven team committed to making a difference.

Job Types: Part-time, Contract, Temporary

Pay: $13.00 - $15.00 per hour

Expected hours: 26 per week

Benefits:

• Flexible schedule

Shift:

• Day shift

Ability to Commute:

• Concord, NC 28025 (Required)

Ability to Relocate:

• Concord, NC 28025: Relocate before starting work (Required)

Work Location: Hybrid remote in Concord, NC 28025

Salary : $13 - $15