What are the responsibilities and job description for the Customer Care Consultant position at Carbel LLC?
Job Title : Customer Care Consultant
Location : Medley, FL.
About the Role : We are seeking a dedicated Customer Care Consultant to join our team and handle customer inquiries across multiple channels, including calls, emails, and chats. The primary objective of this role is to deliver a top-notch customer experience by providing timely and effective solutions.
Key Responsibilities :
- Handle customer inquiries and issues through calls, emails, and chats with a high level of professionalism and empathy.
- Communicate complex information clearly and concisely, ensuring customer understanding.
- Take ownership of customer concerns and provide timely, effective solutions.
- Collaborate with internal teams to resolve customer issues and ensure positive resolutions.
- Manage multiple customer interactions simultaneously, maintaining accuracy and attention to detail.
- Prioritize tasks based on urgency and importance to meet customer expectations.
- Gather feedback from customers to help improve our services.
- Stay informed about company products, policies, and any updates that may impact the customer experience.
Qualifications :
Salary based on experience
