Director of Operations, Kids' Fashion Brand

Job Title: Director of Operations

Location: Hybrid (3 days per week in office required in our Nashville, TN office)

Company Overview

Cardin McCoy is a growing children's apparel brand, known for high-quality, creative designs that inspire self-expression. With a commitment to sustainability and excellence, we are looking for a dedicated Director of Operations to oversee and optimize our day-to-day operations, ensuring smooth production, fulfillment, and overall efficiency as we continue to expand.

Position Overview

The Director of Operations will be responsible for leading and managing the daily operational functions of Cardin McCoy, with a focus on process improvement, cross-functional coordination, and team leadership. This hybrid role requires a strategic yet hands-on professional who can be in our Nashville office three days a week, overseeing core operational areas such as production, logistics, inventory, and office administration. The ideal candidate will be able to align operational activities with the company’s growth objectives and foster a culture of efficiency and excellence.

Key Responsibilities

Operational Oversight and Efficiency

• Oversee the day-to-day operations of the business, including production, inventory, fulfillment, and logistics.
• Develop and implement operational processes and workflows to increase efficiency and reduce costs.
• Track and analyze KPIs, identifying areas for process improvement and setting measurable targets.

Team Leadership and Development

• Lead and manage a team across various operational functions, promoting a positive and productive work environment.
• Provide guidance, coaching, and training to team members, ensuring alignment with company goals and operational standards.
• Conduct regular team meetings, performance reviews, and set individual and team goals.

Inventory and Supply Chain Management

• Oversee inventory management, ensuring accurate stock levels to meet customer demand.
• Collaborate with vendors and suppliers to maintain timely delivery and quality of materials.
• Implement inventory tracking and control systems, reducing waste and managing costs effectively.

Cross-Functional Collaboration

• Work closely with Product Development, Marketing, and Sales teams to ensure smooth coordination of product launches, promotions, and seasonal campaigns.
• Collaborate with the Finance team to manage budgets, track expenses, and forecast operational costs.
• Ensure alignment between operations and strategic company goals.

Customer Service and Quality Assurance

• Develop and oversee quality control standards to maintain high product quality and customer satisfaction.
• Coordinate with customer service to address and resolve operational issues, enhancing the customer experience.
• Implement best practices for order fulfillment and shipping, ensuring timely delivery of products.

Hybrid Work Coordination

• Work in the Nashville office three days per week, providing hands-on leadership and direct support to the team.
• Effectively manage remote tasks and maintain communication with team members on hybrid days, ensuring seamless operational continuity.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field; MBA is a plus.
• 5 years of experience in operations management, preferably in retail or apparel.
• Proven ability to lead and develop teams, with excellent interpersonal and communication skills.
• Strong organizational and problem-solving skills, with a data-driven approach to decision-making.
• Proficiency with operations software and tools (e.g., ERP systems, inventory management software).
• Ability to thrive in a dynamic, fast-paced environment and balance hands-on management with strategic oversight.

Compensation and Benefits

• Competitive salary ($80,000 - $120,000), commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and retirement plan options.
• Opportunities for professional growth and advancement.