What are the responsibilities and job description for the Manager, Access and Patient Support position at Cardinal Health?
Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
Together, we can get life-changing therapies to patients who need them—faster.
The Operations Manager is responsible for the overall daily direction, coordination, and evaluation for an Access & Patient Support program team. The manager will use their market knowledge of Rx Specialty Hub Services: benefits, market landscape, eSolutions, regulations, and the overall pharmaceutical industry. The manager will build and manage a high performing operational team to be proactive, productive, adaptable, and patient focused.
Responsibilities
Responsible for employee/team development, which includes, but is not limited to hiring, training, coaching, counseling, performance appraisals, rewards and more.
Directly manage program supervisors who oversee and lead hub team members. Ensure call center metrics are constantly monitored.
Assists in determining the hub operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards.
Maintains and improves hub operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
Proactively monitors team KPI reports/statistics for quality & productivity.
Ensure program success through demonstrated performance, patient support, and implementation of all applicable offerings.
Prioritize program compliance/success and act as the escalation point / liaison for all program services, projects, and operational performance issues.
Comply with all Local, State, and Federal laws and regulations as they pertain to services provided. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.
Prepare teams for change, build trust in business transformation, align stakeholder and team expectations to drive an exemplary customer experience.
Urgently resolve, escalate, and own issues negatively impacting productivity or quality.
Other duties as assigned.
What is expected of you and others at this level
Manages department operations and supervises professional employees, front line supervisors and/or business support staff
Participates in the development of policies and procedures to achieve specific goals
Ensures employees operate within guidelines
Decisions have a short-term impact on work processes, outcomes and customers
Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
Interactions normally involve resolution of issues related to operations and/or projects
Qualifications
6 years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred.
Patient services hub experience is highly preferred.
Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with pharma manufacturers is a plus.
Previous leadership/team management, including a high preference for managing managers.
Demonstrated leadership and communication skills for both in-office and remote staff; highly organized and self-motivated.
Analytical and experience with technology including salesforce.com
Detail oriented, sense of urgency and strong continuous improvement skills, ability to detect inconsistencies.
Excellent planning, budget forecasting, and presentation skills.
Ability to lead and engage remote employees
REMOTE DETAILS: This position is remote. Working remotely, full-time requires a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide the computer, technology and equipment needed to successfully perform the job. The employee is responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment
Anticipated salary range: $86,400-$123,400
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 03/25/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity
Dallas Metro Area
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Salary : $86,400 - $123,400
