Pharmacy Supervisor - Customer Service Operations

What Pharmacy Customer Service Supervisor contributes to Cardinal Health

Oversees the work of a customer service team of Pharmacy Technicians that assist Pharmacists by entering medical prescriptions and answering phones. Monitors daily activities and manages work schedules to ensure that quality, production and customer service standards are maintained. May hire, train, and evaluate new employees

Shift: Monday -Friday from 8:30 am to 5:00 pm

Responsibilities

• Under the direction of the Pharmacy Manager, oversee and coordinates the workflow of the pharmacy customer service department

• Ensures adherence to all Board of Pharmacy, CMS and FDA standards

• Sets the expectation for Leadership to include extra shifts on supervisors request for scheduled overtime

• Assist in scheduling and evaluation of pharmacy technician

• Ensure appropriate staffing during call-ins, inclement weather, or periods of increased workload

• Assist in interviewing and hiring of pharmacy employees

• Ensure all policies and procedures are being followed by pharmacy staff

• Maintain effective communication with customers, co-workers and team members

• Assist management with preparation and implementation of department policies and procedures

• Ensure pharmacy customer service team meets all facility pharmacy mandated time frames and deadlines

• Maintain employee files according to HR and regulatory standards

• Provide or coordinate any education needed by pharmacy staff

• Conduct/participate in regular meetings of pharmacy staff

• Assist in preparation and implementation of pharmacy staff competencies

• Assist Manager in retrieval of accurate, concise and applicable data to support creation of monthly reports and determine allocation

• Supervises a staff of Customer Service Representatives that respond to requests from customers

• Manages daily work load to ensure required service volume and quality levels are attained

• Trains and coaches staff in standard policies, procedures, and best practices

• Identifies opportunities for operational improvements and implements solutions

• Monitors staff performance, listens to calls and provides feedback to agents

• Collaborate with other departments to provide optimal customer and employee experience

• Responsibility for interviewing, hiring and performance appraisals of team

Qualifications

• High school degree or equivalent

• College experience recommended, Bachelors degree preferred

• Minimum 1 year of leadership as a Certified Pharmacy Technician working in a retail, mail order, specialty, or hospital pharmacy environment

• National certification preferred

• Must be registered in the state of TN

• Needs to be comfortable working in a closed-door pharmacy atmosphere.  

What is expected of you and others at this level

• Applies acquired knowledge and skills to complete standard tasks

• Readily learns and applies new information and methods to work in assigned area

• Maintains appropriate licenses, training and certifications

• Works on routine assignments that require some problem resolution

• Works within clearly defined standard operating procedures and/or scientific methods

• Adheres to all quality guidelines

• Works under moderate degree of supervision

• Work typically involves regular review of output by work lead or supervisor

• Refers complex unusual problems to supervisor

Anticipated salary range: $66,500 - $94,900

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 05/15/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Salary : $66,500 - $94,900