Depot Service Technician

Summary

Serves customers in-house by installing and servicing systems and products at CardioQuip. Assists in maintaining CardioQuip equipment and facilities to ensure processes and procedures are adhered to and compliant.

Direct Report

Director of Operations and Depot Service Managers

Responsibilities

• Completes work orders, investigating complaints, conducting tests, and resolving problems
• Adhere to CardioQuip’s process and procedures
• Establishes service by studying system requirements, gathering components and parts, completing repairs, and performing acceptance tests.
• Suggesting improved methods and techniques; recommending system improvements to management
• Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance
• Documents service actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential and following HIPAA requirements.
• Ensure that machinery, equipment, and facilities, are maintained properly for general maintenance and service-related activities.
• Assisting in the assembly and fulfilment of parts and devices.

Education and Experience:

• High School Diploma or equivalent
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical drawings and manuals.
• Excellent communication and teamwork skills.
• Ability to work independently and manage time effectively.
• Willingness to undergo additional training as required.

Physical Requirements:

• Must be able to traverse the distribution warehouse and access a variety of storage spaces and shelving units by stretching, squatting, and reaching.
• Must be able to lift up to 50 pounds at a time.

What We Offer

• Competitive Compensation
  • A fair salary commensurate with experience and qualifications.

• Comprehensive Benefits
  • Health, dental, and vision insurance.
  • Retirement savings plan with company contribution.
• Dynamic Work Environment
  • A supportive team culture that values innovation, improvement, and empowerment.
• Work-Life Balance
  • Paid time off, including vacation days and holidays.
• Fun and Engaging Culture
  • We believe in working hard and celebrating our successes together, fostering a sense of camaraderie and enjoyment in our work.
    

Why Join?

At CardioQuip, we are dedicated to empowering people towards better healthcare. As a leading company in the medical device industry, we design and manufacture advanced cardiovascular devices that make a real difference in patients' lives. Our humble beginnings started with just two founders in a small office, and we've grown into a dynamic team that values every member's contribution. We believe in fostering an environment where our team is empowered, customer-focused, and continually striving for improvement—all while having fun along the way.