What are the responsibilities and job description for the RN Virtual Care Center - MCI position at Cardiovascular Institute of the South?
Nature of Duties:
Serve as the key contact for patients and staff, ensuring excellent customer service and patient care. Responsibilities include quality assessment, care management, caller registration, physician referrals, office support, and patient satisfaction.
Qualifications:
- High school diploma.
- RN license in LA.
- BLS and ACLS certifications required.
- Minimum 2 years of RN experience or 1 year as cardiology RN.
- Full-time position with flexible schedule; general daytime hours with occasional evenings.
Specific Duties:
- Handle high-volume calls, triage patients, and document patient concerns in EMR. Communicate issues to physicians/providers.
- Maintain accurate patient records (medication list, allergies, chart notes) in EMR.
- Respond to phone calls (e.g., pharmacy refills, home health agencies).
- Provide patient and family education as needed.
- Schedule appointments, eRefills, and manage office support tasks.
- Perform other duties as assigned.
Compensation: Pay starting at $34.3750. Pay will commensurate with experience
Company Benefits:
- Choice of three health insurance plans
- Dental insurance coverage
- Vision insurance coverage
- 401(k) with company match and profit-sharing plan
- Company-paid short-term and long-term disability coverage
- Company-paid life insurance for you and your family
- Access to company-provided training and educational resources
- Eligibility for annual merit-based performance increases
- Accrued General Purpose Time (GPT)
- Eight company-paid holidays
- Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
- Complimentary Employee Assistance Program (EAP) for all employees and their dependents.
