IT Support

Job Description

Job Description

IT Support

Reports To : Systems Administrator

Job Overview :

CARDS is seeking an IT Help Desk professional to provide technical support and assistance to employees and clients, either in-person, via phone, or through remote access. The ideal candidate will resolve technical issues related to hardware, software, networks, and systems to ensure a high level of satisfaction and adherence to company protocols.

As part of CARDS’ application process, and to be considered for any position at CARDS, please complete the Culture Index Survey (CI) along with your application.

You will need to copy and paste the link in your URL to access the CI Survey : https : / / go.cultureindex.com / p / RblbDlPr00VMceoaFQl

Once we receive your completed CI Survey, your application will then be considered.

Responsibilities and Duties :

• Provide Tier-1 support for user problems relating to hardware and software issues for employees at all locations
• Setup equipment and access (including network and pertinent application access) for employee use, performing proper installation of hardware (including printing and faxing), operating systems and application software
• Inspect employee equipment and software periodically for adequate functionality including patches and updates
• Complete on a timely-basis employee activations and deactivations and document changes
• Diagnose and repair reported problems, which includes documentation of all pertinent end-user information and nature of problem or issue as well as resolution status and process
• Modify configurations, utilities, software default settings for local workstations (including laptops) and thin client devices. Perform timely workstation hardware and software upgrades as required
• Install, test, and configure new workstations, peripheral equipment (phones, printers, faxes) and software
• Assist with on-boarding of all new users, including PC setup and deployment for new employees using standard hardware, images and software
• Utilize and maintain the helpdesk tracking software for all issues reported too the helpdesk, regardless of reporting mechanism
• Log, track, document and resolve incoming requests using the help desk software solution
• Maintain detailed and accurate call / ticket logs / reports and trouble tickets within the helpdesk software and ensure accuracy of ticketing daily
• Maintain agreed upon first call resolution rate
• Maintain inventory of all equipment, software and software licenses
• Strict adherence to defined helpdesk policies and procedures
• Assist with internal physical moves, workstation, phones etc.
• In certain cases ‘off-hours’ or weekend support may be required

Knowledge, Skills & Abilities :

Qualifications :

Benefits :

CARDS offers a competitive base salary, the opportunity to earn incentive pay, and a comprehensive employee benefits package. Please submit resume and salary history for consideration. Only applicants who meet minimum qualifications will be considered and only individuals selected for an interview will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Salary : $30,000