Manager, IT Experience

Description

Why join Cardurion Pharma?

At Cardurion, we are advancing the understanding of the cellular mechanisms that regulate heart function and are developing new treatments to address cardiovascular disease. Our programs seek to modulate signaling pathways that regulate heart cell function to reverse the pathophysiological mechanisms that drive cardiovascular disease. We invite you to explore our site to learn more about our Company and how we are advancing the promise of cardiovascular signaling pathways science to improve health and impact lives around the world.

The Role

We are seeking an experienced and proactive Manager, IT Experience to join our IT Operations team. Reporting to the Director of IT Operations, you will have a diverse and impactful role, leading the helpdesk support function, managing employee onboarding and offboarding process and experience, overseeing computer builds, and assisting with critical training initiatives. Additionally, you will serve as the primary US-based IT contact for our Japan-based lab, managing the relationship with the Managed Service Provider (MSP) and ensuring a seamless connection between our US and Japan offices. Your expertise will be crucial in maintaining optimal IT operations across locations. The ideal candidate will have strong technical troubleshooting skills, a proactive mindset, and a passion for providing exceptional service.

Here’s What You’ll Do

• Lead and manage the helpdesk support function, acting as the main point of contact for all IT support inquiries.
• Create and maintain technical documentation, guides, and manuals for internal reference and troubleshooting.
• Troubleshoot and resolve hardware, software, and network issues promptly, ensuring minimal downtime for employees.
• Assemble, configure, and deploy new computers and IT devices for employees, ensuring that all necessary software, security protocols, and configurations are in place.
• Maintain an inventory of IT hardware and ensure timely updates and replacements as needed.
• Document current IT systems, infrastructure, and workflows, ensuring all processes are clearly outlined and accessible.
• Monitor the lifecycle of hardware and software assets, coordinating upgrades and decommissioning when necessary.
• Manage the full employee onboarding process, including configuring and deploying IT equipment, setting up user accounts, and providing initial technical training.
• Manage the offboarding process, ensuring the secure return of IT assets and the deactivation of accounts and access rights in accordance with security protocols.
• Collaborate with HR and other departments to ensure smooth transitions for new hires and departing employees.
• Develop and deliver training programs for employees on IT systems, software applications, and security best practices.
• Create training materials, guides, and documentation to support ongoing employee education and development.
• Conduct onboarding training sessions to familiarize new hires with IT tools and resources.
• Manage the relationship with the MSP supporting the Japan-based lab collaborating with the MSP to monitor performance, resolve issues, and ensure seamless integration between US and Japan IT operations.
• Provide operational support to the Director of IT Operations, including project assistance in the planning and execution of IT-related projects and initiatives to enhance operational efficiency.
• Perform regular system and network maintenance, ensuring the security, integrity, and availability of IT systems.
• Participate in IT initiatives, including upgrades, software deployments, and disaster recovery planning.
  
  

Here’s What We’ll Bring To The Table

• Highly competitive benefits package including: Blue Cross Blue Shield PPO, Delta Dental, and VSP vision
• Fully funded HSA for high-deductible PPO Plan
• 401k (traditional and Roth offered) with 100% match on first 4% deferred. Match is vested immediately
• A suite of Cardurion paid insurance coverage, including: life insurance, short-term and long-term disability
• Flexible Spending Accounts for medical and dependent care expenses
• 4 weeks Paid Time Off annually
• 11 company paid holidays and Year-End shut down
  
  

Our Mission

Translate our world-class expertise in cardiovascular signaling pathways into groundbreaking therapeutics for patients.

Cardurion is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Cardurion will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Requirements

Here’s What You’ll Bring to the Table:

• 5 years of experience in IT support, system administration, or a similar technical role.
• A passion for connecting with employees, developing and delivering support and training to staff at all technical levels, and enhancing employee overall IT service experience.
• Strong background in employee onboarding and offboarding processes, including managing IT resources and access control.
• Expertise with endpoint technologies, computer builds, configuration, and troubleshooting.
• Proficiency in Windows and macOS operating systems
• Knowledge of networking protocols and IT infrastructure (servers, switches, firewalls).
• Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users
  
  

Preferred Qualifications

• 3 Experience working in the life sciences industry.
• Experience supporting multinational teams, particularly in a US-Japan business environment.
• Experience supporting research and development lab.
• Experience with Microsoft 365, Box, Egnyte, Ninja RMM, ZenDesk, and mobile device management tools.