Communications Director

This Communications Director role will help provide clear, consistent communications across our thriving, high-growth organization, CardWorks.   CardWorks is a privately held financial services company specializing in credit card servicing and specialty lending, comprised of CardWorks Inc., CardWorks Servicing, Merrick Bank, Dataline Systems, and Carson Smithfield. At CardWorks, we aim to help people connect with possibility and opportunity using our financial services expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.   Reporting to the Senior Vice President, Communications, the Communications Director, HR & Employee Engagement, will support the full range of people communications for our employees across multiple locations in the US, including creating written and other content devoted to benefits, organizational changes, and employee engagement. Spearheading an annual communications plan for HR in collaboration with internal HR, business unit, and executive leadership clients while creating and leading a predictable, streamlined, consistent flow of communications with a clear process for participants (internal clients, those who review and approve) is a key objective of this role. The ability to influence/guide others to follow the best and most efficient practices for communications as the function evolves to support the company’s growth as a financial services leader is also critical. In short, raising the standard for internal communications is the goal.   As part of a small collaborative Communications team, flexibility and the willingness to pitch in to help with other communications needs is an important part of the job. Other workflows include executive and internal communications in support our business leaders across the company, which requires demonstrated success as a capable writer, able to handle significant volume.­­­­­­­   The Director will work both independently, and as part of a team, take initiative, and interact with all levels of the company, both in-person and remotely. The ideal candidate is passionate about corporate communications content creation including: business writing; grammar, spelling and punctuation; and can drive strategic messages to key internal and external stakeholders.     Essential Functions:   Strategy, Planning, and Implementation Leads the creation and implementation of HR and employee engagement communications plans including corporate social responsibility, culture, events, benefits and compensation, organizational and people changes Creates messaging as well as developing the content to support the HR and employee engagement plan, and evaluates the effectiveness of completed plans for continuous improvement. Helps develop and raise awareness of CardWorks’ recruitment brand externally and across CW companies. Supports and influences diversity, equity & inclusion; culture, corporate social responsibility, and events communications Partners on company-wide communications planning and execution Implements Communications plans in cooperation with SVP, Communications, internal clients, and external vendors as appropriate Works with SVP, Communications and Technology to relaunch Intranet Creates/Writes content for multiple types of communications vehicles, including online news, print news, social media, and employee announcements Shares in executive team communications support as needed Helps develop company-wide, business unit, and project specific messaging as needed Handle event-type logistics for - All Hands Meetings, Town Halls, and ‘Live with the CEO’ sessions Plans with attention to communications data analytics, and measurement   Best Practices and Management of the Function Collaborates with the Communications team and other key stakeholders to evaluate opportunities for improvement on all communications, both internal and external Provides advanced writing and editing expertise on the production of communications targeting the company’s employees, prospective employees, and external audiences, with a creative mind-set Contributes as a subject matter expert to the development, implementation, and ongoing support of communications channels Performs other duties as assigned   Education and Experience: Bachelor’s Degree required, advanced degree desirable 10 years of excellent writing and editing experience in corporate communications, PR, or journalism field required Experience working with and writing for department leaders and senior executives, especially HR, in corporate communications environment highly desirable Familiarity with review and approval process for internal and external communications Public company experience preferred Media relations experience is a plus as the company plans to become more proactive in communicating externally going forward   Summary of Qualifications:   Capable writer; exceptional written and verbal communication skills Strong critical thinking skills Ability to work collaboratively across teams, interacting with department leaders and executives Experience with multi-channel internal communications Knowledge of the best approach to managing communications Demonstrated client management abilities, with proven capability to influence while driving consensus Solid Microsoft Office Suite and related systems/tools/applications to enhance results Effective planning, organizational, and time management skills Ability to work under pressure; with flexibility and willingness to work at a rapid pace under strict timeframes Ability to take initiative, assess a situation, and problem solve with attention to detail

Salary : $123,000 - $156,000