Manager Deployment & Administration

Join our team - and take the next step in achieving a fulfilling career!

What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary

This role supports data related initiatives within Data Engineering & Strategy department with a focus on the SANDBAR & CDL program. The Manager is responsible for leading and coordinating all aspects of the SANDBAR & CDL data platform release lifecycle and support activities to include setting best practices, standards and procedures. This Manager concentrates on deployment and administration, which is a focus on the Release Management lifecycle. The lifecycle includes coordination and management of releases across multiple teams, as well as the day-to-day support of SANDBAR & CDL Data Platforms. This position will also help build automated release and administration processes in support of deploying, and supporting, SANDBAR & CDL platforms. When necessary, the role will provide services help to the Data Services team to ensure quality releases.

Essential Functions

• Drives a release process end to end through collaboration across IT and respective Business Units
• Establishes consistent release management processes and cadence
• Facilitates cross-department coordination of release management functions
• Tracks and manages release calendar which includes monthly deployment and administration of SANDBAR releases
• Leads the Business-As-Usual (BAU) and operational processes on the SANDBAR & CDL platform, including an execution plan, issue capture and tracking, as well as triage and lead issue resolutions
• Defines and execute processes around the health of the Data Supply Chain (DSC) cycles
• Creates clear communication processes across all teams supporting the DSC - technology, data and business
• Informs staff and management of multiple business units of release risk and effectively mitigate it
• Measures release cadence and effectiveness using common metrics across the platform portfolio and identifies opportunities for greater efficiency
• Ensures accurate and efficient release blocker meetings
• Advocates for improvements to the release process
• Leads and coordinates go-live activities associated with monthly releases
• Supports day-to-day SANDBAR & CDL processing and manages personnel responsible for this function
• Manages metadata and update processes as required
• Facilitates cross enterprise working groups to solicit input and feedback to develop and revise policy and framework content
• Performs other job duties as assigned
  
  

Education And Experience

• Bachelor’s degree in information management or related field is required
• Eight (8) years’ experience in deploying and managing enterprise information delivery initiatives within distributed environments required
• Consumer Financial Services background is preferred
• Experience in Requirements Collection, Documentation, Solution Architecture, Design, Development and Deployment
  
  

Summary Of Qualifications

• Proficiency in SQL
• Must be able to support releases as well as daily processing
• Strong Data Warehousing experience across multiple technologies, including SQL-Based databases (Microsoft, Oracle, Vertica, Teradata, Snowflake, etc.)
• Proven experience supporting and release management of data platform built using the technologies like AWS, Glue, Python, Power-shell, Snowflake, AWS S3, Airflow, AWS lake formation, GitHub, JIRA etc.
• Ability to work in a collaborative team
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff
• Ability to routinely interact with multiple levels of the organization including executive level members of the organization
• Ability to work with the data warehouse users, IT Business Analysts and all levels of the organization including senior leadership
• Strong analytical, problem-solving, written and verbal communication
• Familiarity with common CI/CD tools such as Jenkins or Git
• Problem solver who can work with multiple releases in a fast-paced environment
• Experience working in a release management capacity for Data Warehouse development
• Ability to collaborate with multiple teams diagnosing and debugging complex issues
• Experience with Systems Development Lifecycle, specifically Agile/Scrum.
• Excellent written and verbal communication skills are required
• Must exhibit meticulous attention to detail, and have the ability to make good, timely decisions.
  
  

The salary range for this position, if located in NY Metro/NY State is $119,515.00 to $132,795.00. However, please note that the salary range will vary for other geographic areas.

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
  
  

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable.