What are the responsibilities and job description for the PSR-patient Service rep position at Care Alliance Health Center?
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Description
Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC ).
High School Diploma and 2 years of Customer / Patient Services experience
Well-developed communication/interpersonal skills
Description
Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC ).
- Responsible for modifying clinical staff schedules as needed.
- Ability to work with underserved and disadvantaged persons; experience doing so is preferred, cultural sensitivity a must
- Ability to work independently with minimum supervision
- Excellent organizational skills and commitment to accuracy
- · Excellent reception, telephone and customer service skills
- Commitment to the mission of Care Alliance
High School Diploma and 2 years of Customer / Patient Services experience
Well-developed communication/interpersonal skills
