What are the responsibilities and job description for the Case/Care Manager position at Care Around the Block - Knoxville TN?
- Conduct assessments and develop care plans tailored to client needs
- Coordinate care and resources to support clients in achieving their goals
- Work collaboratively with families, caregivers, and healthcare providers
- Monitor progress and provide updates to ensure clients receive exceptional care
- Provide population health services to assigned clients on an ongoing and emergency basis per contracted intervention protocol, within contracted time frame, by telephone
- Develop and maintain an accurate and thorough knowledge of all program requirements
- Develop and maintain skill set on tools required to perform job tasks in timely and accurate manner including specialized computer software
- Develop and maintain accurate knowledge of, and monitor compliance with, HIPAA and agency confidentiality policies
- Comply with HIPAA and agency confidentiality policies and report any potential issues immediately
- Develop and maintain knowledge of community resources available to assist clients; work with other departments to acquire knowledge of community resources available
- Communicate with supervisor on daily basis, and as needed, to report all areas of concern/issues/incidents to department supervisor
- Demonstrate competency by meeting or exceeding minimum caseload requirements and department work performance expectations
- Effective Time Manager
- Demonstrate professionalism in relationships with customers/co-workers/supervisors to build rapport while refraining from inappropriately familiar personal relationships
- Complete and attest to accuracy of payroll records, and submit for review and processing according to agency schedule
- Professional with positive approach to enhance engagement rate
- Personal integrity and ethical standards at the highest level
- Commitment to customer service
- Self-Directed, Organized, Team Player
- Strong communicator, including ability to write clear, concise documentation within 24 hours
- Effective Time Manager
- Participate in staff and training meetings, and professional educational programs to continue to provide accurate information and enhance professional knowledge
• Degree in social work, RN, or LPN.
• Experience with community resources related to social determinants of health (i.e., Medicare, Medicaid, Community resources, etc.).
• Remote abilities, duties will be performed from a home office, must have high speed internet access and ability to work in a private environment for HIPAA compliance.
• In person assessments may be required on occasion.
• Computer proficiency in Microsoft Word, Excel, and Outlook. Must be technologically adept and able to learn new software.
• Ability to pass a Criminal Background Check, Drug Screen, and DMV Check at hire and randomly as required by company policy.
Who We Are
Choices in Senior Care is a technology-driven family-owned business that provides individualized services on a corporate scale. We have a dedicated and experienced team who supports our partner organizations. Choices in Senior Care is led by a team of Aging Life Care Managers® who are led by the ALCA Code of Ethics and Standards of Practice. These principles include:
Integrity, Loyalty and Responsibility, Promoting Benefit and Avoiding Harm, Respect for Clients' Rights and Dignity, and Justice.