What are the responsibilities and job description for the Care Connect Medical | Medical Case Coordinator position at Care Connect Medical?
Job Summary :
The Medical Coordinator acts as a liaison for Care Connect Medical and our network clinics to provide an effortless experience for patients. Utilizing exemplary phone courtesy, and clear written and verbal skills, will allow a smooth flow of communication between patients and providers. The Medical Coordinator is organized and able to escalate prioritized issues, and report on patient progress. This role will also perform a variety of clerical, recordkeeping, and customer service tasks to assist with the smooth operation of the organization.
Duties / Responsibilities :
- Oversees Scheduling of patients to ensure seamless referral process.
- Communicate professionally and effectively with patients about the status of their treatment referrals.
- Fields incoming department phone calls.
- Follows up on patient appointments and referrals.
- Generates and monitors daily reports.
- Notifies management of any existing or potential errors in CRM.
- Follows up on clinic correspondence and daily tasks.
- Monitors gathered emailed referrals with patient documentation.
- Monitors all received, sorted, named, and filed patient documentation.
- Records clinic interactions in CRM.
- Reports pertinent referral information to applicable parties.
- Monitors and assists with patient compliance issues.
- Acts as a liaison between medical provider and patient.
- Ensures work is conducted in compliance with HIPAA.
- Completes other projects and duties as assigned.
Required Skills and Abilities :
Education and Experience :
Physical Requirements :
Care Connect Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
