Client Service Coordinator

At Care Options for Kids, we bring love, light, and laughter into the homes and communities we serve. We are committed to providing the highest possible quality of service and excellence in every way and with integrity in how we do it. Home Health Care experience as an RN is a must, bilingual is a plus. On-Call Responsibilities are required, including some evenings and weekends on rotation with other Directors of Nursing.

We are seeking a critical thinker and proactive Client Service Coordinator who can wear many hats, coordinator the staffing operations of the office, collaborate with clinical supervisor and account management in the performance management of nursing staff. Responsible for client scheduling.

Responsibilities to include but not limited to:

• Responsible for the coordination of client visits, maintenance, and upkeep of scheduling records
• Communicate scheduling changes between office and field staff accurately and on a timely basis
• Act as a liaison between clients and scheduled staff to communicate changes and needs
• Deliver superior customer service to clients and field staff to ensure quality home care service is provided
• Focus on managing coordination of client services and emergent scheduling issues
• Build lasting relationships with clients, referral sources, payers, and community organizations
• Manage caseload while proactively growing it by adapting to strategic initiatives set by management
• Provide recommendations to management for improved results based on current business trends and feedback
• Develop strong, communicative relationships with the team
• Position is guided by goals and deadlines, which requires excellent organization and time management skills
• Ability to handle on-call, which is after work hours
• Perform other duties as assigned by supervisor

Benefits:

• Paid time off
• Medical, dental, and vision
• 401K

Education/Credentials/Experience:

• Bachelor’s degree is Required
• 1 year of Scheduling Experience
• Bilingual Spanish/English (Preferred)

Annual Salary Range:

• Full-Time, In Office: $50,000 - $55,000 annually, with potential for bonus. 

*Compensation dependent on experience.

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

 *Restrictions Apply

Salary : $50,000 - $55,000