What are the responsibilities and job description for the PATIENT ACCESS ASSISTANT - PATIENT ACCESS FULL-TIME DAY SHIFT 24814 position at Care Plus Bergen, Inc.?
Join Our Team at New Bridge Medical Center!**
We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Access Assistant .
Job Duties
Excellent Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations
Greets and provides direction to all the patients and visitor in the division and ensure that they report to the correct Registration area.
Maintains patient confidentiality all the times.
Assist all the patients with Check-in and Registration.
Tracks waiting time of patients from arrival to Registration and escalates any backlog to the management to improve the overall patient experience.
Assists with mailing appointment letters and no show letters.
Performs crowd control (makes sure that after check-in, patients wait in the designated areas, and makes sure the patients waiting to check out proceed to the post-service scheduling area).
Maintains record keeping and regular reporting of departmental KPIs related to check-in, registration, and check-out times.
Performs a variety of clerical assignments (e.g., photocopying, simple registrations, etc).
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.
Understands and adheres to the Medical Center’s Code of Conduct.
Familiar with the Medical Center’s Mission, Vision, and Values Statements.
OTHER JOB DUTIES
Effectively utilizes the hospital computer system as it pertains to job responsibilities and in accordance with hospital policy.
Reports problems to the Patient Access Manager, Assistant Manager, or Ambulatory Service Center Administrator.
Attends monthly staff meetings.
Performs other related duties as required.
BASIC COMPETENCIES
Education
High school graduation or equivalent required.
Experience
One year of Receptionist experience preferred in a health care facility.
Skills
Ability to multitask in a fast paced environment.
Ability to diffuse difficult situations.
Good oral and written communication skills.
Good interpersonal skills.
Speaks, reads and writes English to the extent required by the position.
Bilingual in Spanish and English is strongly preferred.
JOB SETTING/PHYSICAL DEMANDS
Office setting.
Mainly sedentary with some reaching, stooping, bending, stretching, crouching, kneeling.
We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.
Experience
Preferred- 1 year(s): One year of Receptionist experience preferred in a health care facility.
Education
Required- High School or better in Diploma/GED
