What are the responsibilities and job description for the PEER SPECIALIST position at Care Resource?
Job Summary
To provide peer support services as part of a multi-disciplinary team to persons with mental health and/or substance use disorders. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals, groups, or community resources.
Essential Job Responsibilities
- Provide individualized, ongoing guidance, coaching and support.
- Provide training in the use of personal and community resources.
- Assist in developing formal and informal community supports.
- Assist the person served in increasing social support networks of relatives, friends and/or significant others. Offer encouragement in times of crisis.
- Advocate on behalf of persons with behavioral health problems to protect the client’s rights and to assist in reducing associated stigma.
- Work in cooperation with Behavioral Health and Medical teams, family members or significant others involved in the client’s recovery plan.
- Attend Agency staff meetings, Case Conferences and Individual and Group Supervision.
- Attain established standards of productivity.
- Observe all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals.
- Be responsible for understanding client’s rights policy and procedures.
- Participate in staff training and development.
- Serve on designated committees within the agency.
- Maintain professional standards at all times and observe the guidelines established within the Code of Ethics and Conduct.
- Perform other related duties as assigned.
Culture of Service: 3 C’s
Compassion
· Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
· Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
- Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
- Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
- Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Contact Responsibility
The responsibility for internal and external contacts is frequent and important.
Physical Requirements
This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.
Travel Details
Travel to community resources will be expected.
Skills:
- Ability to create positive report with individual with substance use disorder that may be actively using
- Being in recovery for more than a year
- Knowledge about SUD services in the community
- Ability to involve may providers and services with clients
- Ability to communicate effectively with all parties involved.
Education:
High school degree required.
Licenses:
Peer Certification will be required within 6 months of hired.
