What are the responsibilities and job description for the Referral Specialist (Hybrid - must reside in San Antonio) position at Carebox?
About Carebox
Over 20 years ago, Carebox pioneered a groundbreaking patient-centric approach to helping patients and families learn about clinical treatment options for their conditions, while simultaneously helping pharmaceutical and biotechnology companies bring new treatments to market with successful enrollment in their clinical trials. Over a million patients, caregivers and healthcare professionals have benefitted from our services to-date.
Carebox offers our patient-centric platform solutions to tens of leading pharma companies (such as AstraZeneca and Eli Lilly), academic medical research centers (such as UCLA Health and Moffitt Cancer Center), and patient advocacy groups (such as Stand Up to Cancer and Cancer Research Institute).
Our services are delivered using a mix of technology solutions, data curation, and personalized navigation services for patients, families, caregivers, and healthcare professionals.
The Role of Referral Specialist
As a Referral Specialist, you will work closely with the team of Clinical Trial Navigators, trial sites and sponsors to help facilitate a smooth referral process. While you won’t be speaking to patients directly, you will play an integral part in their clinical trial search.
Your responsibilities include:
- Referral follow up:
o Communicate with trial sites via phone and email regarding referrals
o Ensure study teams are updating the referral portal correctly
o Provide process support as needed
- Patient escalations and requests:
o Reach out to trial sites and sponsors when a patient reports an issue reaching a trial site
o Alert trial site clients when a new patient consult is requested
- Client communications:
o Send daily communication to sponsors regarding referrals
o Escalate referral issues to the client as needed (unresponsive study team, incorrect contact information, etc.)
- Other duties as assigned
What the Role Requires
A college degree (BA or higher) is required.
2 years relevant experience required.
Some key characteristics we are seeking, include:
- Strong client and project management skills.
- Excellent written and oral communications.
- Personable, professional, and compassionate. A good listener.
- Problem-solving and decision-making abilities.
- A quick study and detail oriented.
- Good intuition on when to escalate a situation.
- “Go-getter, can-do” attitude
- Team player who enjoys working with a diverse group of skilled professionals who care deeply about the clients they interact with and what we are trying to achieve together as a company.
- Technology savvy, good typing skills, and comfortable using multiple software applications such as Microsoft Excel and Word, phone and email systems, CRM systems, and online tools.
- Multi-tasking under pressure
Physical and Mental Requirements of the job include repetitive motion, communicating, copying, and analyzing.
Appropriate prior experience includes (but is not limited to): call center, medical office staff, clinical research or study operations.
Position is hybrid. MUST RESIDE IN SAN ANTONIO, TX. Manager is locally based.
REQUIRED FOR CONSIDERATION: Cover letter must be submitted along with your resume. In addition, the Skills Assessment must be completed.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Clinical trials: 1 year (Preferred)
- Project management: 2 years (Required)
Location:
- San Antonio, TX (Required)
Work Location: Remote
Salary : $25 - $30
