What are the responsibilities and job description for the Medical Concierge position at CareCore at Mentor?
Carecore at Mentor is a Long Term Care facility seeking a Medical Concierge to support our residents and staff by ensuring smooth transportation scheduling, maintaining essential supplies, and assisting with daily operations. We are located in Mentor, Ohio.
Responsibilities:
Central Supply:
Order, organize, and stock supplies on designated days
Maintain the Central Supply room and stock nutrition rooms
Track and fulfill supply requests from nursing staff
Transportation Coordination:
Schedule and document resident appointments
Communicate with nursing staff and drivers to ensure seamless transport
Utilize PCC for scheduling and documentation
Coordinate transportation to maximize efficiency, especially around dialysis schedules
Arrange community transport for eligible residents and maintain updated records
Resident & Facility Support:
Maintain daily shower sheet binders and ensure completion
Assist with showers if staffing shortages occur
Ensure water is passed on all three units each morning and evening
Support dining areas by ensuring adequate staffing and assisting with meals as needed
Attend daily morning meetings to review transportation and supply needs
Step in to assist on the floor when necessary
Qualifications:
- Experience in healthcare, long-term care, or a related field preferred
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Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Ability to work independently and as part of a team
Proficiency with scheduling and documentation systems (PCC experience a plus)
Compassionate and resident-focused mindset
Benefits:
Health, Dental, and Vision Insurance
401(k) with employer contribution
Paid Time Off (PTO) and Paid Holidays
Employee Discount Program
Supportive and collaborative work environment
Why Join Carecore at Mentor?
We are a compassionate team dedicated to resident care. If you thrive in a dynamic environment and enjoy making a meaningful impact, we would love to hear from you.
