What are the responsibilities and job description for the IT Field Technician position at CareDesk?
Overview
We are seeking a dedicated and skilled Field Technician to join our team. In this role, you will provide technical support and customer service to our clients, ensuring their IT infrastructure operates smoothly. The ideal candidate will have a strong background in computer hardware, networking, and troubleshooting various operating systems including Windows and Mac OS.
Duties
- Work in a highly collaborative team environment with an open communication culture
- Help identify systemic problems and work with engineering to create solutions
- Communicate clearly with non-technical team members and train as needed
- Administer, setup and install point of sale hardware and software
- Test and configure PC software and maintain and repair hardware and peripheral devices
- Administer software deployments on mobile platform (Apple iPad)
- Organize and schedule hardware upgrades and maintenance
- Ensure that installations are performed according to specs, budget and time requirements
- Track hardware inventory, and ensure replacements are made as necessary
- Create technical and non-technical documentation to assist in managing and supporting IT systems.
- Communicate updates to operations leaders.
- Participate in a weekly on call rotation for emergency repairs.
- Dispatch or coordinate with team to facilitate emergency repairs.
- Other Duties may be assigned to meet business needs.
Experience
- Proven experience in technical support or a related field is preferred.
- Strong understanding of computer hardware components and troubleshooting techniques.
- Familiarity with networking concepts, particularly LAN configurations.
- Excellent customer service skills with a focus on client satisfaction.
- Proficiency in both Windows and Mac OS environments is highly desirable.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Previous experience with firewall management is a plus.
If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity as a Field Technician.
Job Type: Full-time
Pay: $52,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $52,000 - $65,000