What are the responsibilities and job description for the IT FIELD TECHNICIAN position at Windermere Signature Properities?
Job Details
Level: Entry
Job Location: Administration - Sacramento, CA
Position Type: Full-time
Education Level: 2 Year Degree
Salary Range: $24.00 - $26.00 Hourly
Travel Percentage: Up to 50%
Job Shift: Full-Time
Job Category: Information Technology
Description
Windermere Signature Properties, the premier residential real estate brokerage company serving the Greater Sacramento Region, has an employment opportunity for a Field Technician to join our IT Support team.
As a Field Technician, you are primarily responsible for:
- Serving as the first tier IT help desk contact for our sales agents and employees.
- Providing technical support to our sales agents and employees with their computer, mobile and general software needs.
- Performing maintenance of computers, peripherals and network equipment in a timely manner.
- Providing day to day tracking of all IT related equipment.
IT FIELD TECHNICIAN DUTIES:
- Troubleshoot hardware, software and user related computer errors as well as low network performance and connectivity issues to limit user downtime.
- Support computers (Windows and macOS), mobile devices (Android and iOS), printers, IP phones, network-connected devices, and peripherals in Windermere offices throughout the Sacramento region.
- Perform routine checks of malware, antivirus software solution to ensure proper enterprise-wide protection.
- Provide on-going preventative maintenance of Windermere IT equipment.
- Respond to requests generated from the work order system; documents troubleshooting steps and or resolutions into work order system.
- Train and assist users with software and hardware.
- Maintain the neatness and organization of data rooms, storage/workbench areas, and the company technology support vehicle.
- Escalate issues to IT Support Manager as needed
- Performs other related work as assigned.
We offer a high-energy, fast-paced and fun work environment with a comprehensive benefits package including 401k retirement savings plan, mileage reimbursement, medical, dental, vision, paid company holidays, vacation and sick time. Final compensation depending on experience. If this opportunity is for you, apply today! EOE
Qualifications & Education
- Must possess excellent problem solving, critical thinking and analytical skills to troubleshoot and resolve IT issues and challenges.
- Strong attention to detail and deadline oriented.
- Strong teamwork, interpersonal, verbal and written communication skills.
- Must demonstrate the ability to work in a team and maintain effective working relationships with all levels of staff and management.
- Position requires frequent lifting of computer equipment up to approximately 60lbs.
- Position demands daily walking, crawling, stooping, bending, and reaching.
- Position may require unusual hours that include early morning, late evening, and weekend work.
- Must possess a valid California Driver License and maintain a good driving record.
- Excellent customer service and communication abilities
EDUCATION AND EXPERIENCE REQUIRED:
- Associates degree, technical degree or equivalent combination of education and/or work experience. A and/or Network certified is a plus
- Proficient with Google Workplace and MS Office Windows systems
- Proficient understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls). PowerShell scripting is a plus.
- Familiarity with Active Directory and cloud applications
- Knowledge of security applications and best practices
Salary : $24 - $26