Bilingual Customer Support (Spanish Fluent)

We are seeking a professional Customer Support associate who is fluent in both Spanish and English for our clients direct hire, full-time opening! This N. Tonawanda employer offers the following compensation, benefits and culture:

• A pay rate of $20-$23/hr.;
• Benefits like medical, dental, PTO and more;
• A collaborative work environment that encourages training and growth;
• The opportunity to play a pivotal role in fostering strong customer relationships;
• Work with a dynamic team that is on the forefront of innovative technology!

*The successful candidate will be able to write and speak Spanish and English fluently*

Position Summary: The successful candidate will oversee all aspects of customer support, ensuring seamless interactions and satisfaction through proactive communication and efficient service delivery.

In addition to annual initiatives, responsibilities include:

Customer Support:

• Communicate fluently verbally and in writing in English and Spanish to assist customers with their inquiries and provide solutions promptly.
• Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
• Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
• Adhere to established policies and procedures to consistently meet service standards and business objectives.
• Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.

Order Processing and Reporting:

• Maintain accurate records of customer contracts and manage order processing efficiently.
• Update and maintain customer data files to ensure integrity and accuracy.
• Process customer change orders and manage Sales Returns Goods according to procedures.
• Enter and confirm customer orders in the Manufacturing Planning System.
• Manage regional order backlog and expedite orders as needed.
• Proactively communicate delivery status and address any issues promptly.
• Coordinate with finance on account matters, keeping customers informed as necessary.
• Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
• Efficiently handle customer complaints, ensuring satisfactory resolutions.

Requirements:

• Must be fluent in both Spanish and English (verbal and written.)
• High school diploma or equivalent; additional education is a plus.
• Minimum one (1) year of customer service experience is required.
• Ability to work independently and collaboratively within a team environment.
• Enthusiastic attitude with strong problem-solving skills.
• Experience in HVAC business is a plus.
• Moderate computer skills and proficiency in using an MRP System.
• Proactive approach and ability to adapt to new processes.
• Proficiency in technical writing and strong interpersonal communication skills.
• Strong analytical skills to simplify complex problems and provide clear recommendations.
• Effective leadership skills focused on collaboration and achieving results.
• Open and authentic communication style in all interactions.

Apply today and call 716-630-7008 for more information!

#IND123

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• How many years of experience do you offer with ERP systems (enterprise resource planning systems?)
• Are you able to speak and write fluently in Spanish and English?

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Required)

Ability to Commute:

• North Tonawanda, NY (Required)

Work Location: In person

Salary : $20 - $23