Director of Residences, NYC + US properties

Director of Residences, NYC US properties

This role will manage all of the CEO’s residences / household staff and assist with residence construction and other family services. Responsibilities will include but not be limited to:

• Assume responsibility for the routine management, maintenance and overall appearance of all personal residences
• Oversee and train all residence and household staff to implement high standards and ensure that scheduling, staffing and property operations are adjusted in alignment with the CEO’s needs Set clear-cut goals and performance objectives and routinely provide feedback to staff.
• Understand the CEO’s preferences and standards and ensure that they are shared, implemented and upheld across properties
• Systematize and manage the opening / closing and day-to-day operations of all personal properties
• Develop and regularly review household manuals and staff procedure checklists for each residence
• Maintain household inventory (e.g., flowers, wine, cleaning products and personal needs) including care and maintenance of extensive art collection, high end furnishings, antiques and fine clothing
• Assist with planning and executing special dinners and events. Provide on-site assistance for these events as needed.
• Manage minor private real estate construction projects and oversee all interior and exterior maintenance, projects and repairs (e.g., HVAC, security systems, professional cleaning, plumbing, electronics, appliances, AV / IT)
• Travel between properties on a regular cadence for hands-on oversight of residences
• Coordinate moves to other properties and ensure easy transitions between residences for the CEO and household staff. Ensure all homes are properly stocked with the CEO’s preferred items.
• Understand the security needs for each residence and ensure that proper security systems and protocols are in place. Safeguard confidential information, preserve family privacy, mitigate operational risks and ensure personal safety.
• Manage vehicles including preparing / executing maintenance plans and keeping the cars ready for use
• Oversee boats and associated maintenance. Responsible for managing boat crew.
• Assist in planning family travel. Prepare family for travel including maintaining inventory lists of travel gear and equipment and potential purchasing of items in advance of the trip.
• Assist with packing / unpacking and coordinating the delivery of items ahead of the family’s travel (if needed)
• Handle budgeting and expense control by property and coordinate with the Internal Accounting Team as needed
• Coordinate and monitor the relationship with and the services provided by current and future service providers
• Promote a positive image of the CEO by adhering to the highest level of professional standards and ethics
• Adapt quickly in high pressure situations and act as an extension of the CEO in such situations
• Anticipate needs of the CEO, follow-through to resolution and keep the CEO adequately informed of developments
• Lead and drive other projects and initiatives as required with project management expertise

Qualifications & Experience:

• Bachelor’s degree required
• Minimum of 10 years of relevant experience supporting a high-net-worth family
• Minimum of 5 years of experience as a residence / property / estate manager
• Become fully knowledgeable about all processes related to the Office of the CEO for which this role will have oversight including (but not limited to) family services, property / household management, residence construction and family security
• Anticipate the CEO’s needs and execute accordingly
• Develop relationships with the CEO’s office, personal staff and service providers

Salary $275k-375k plus benefits

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