Family Office IT Director

FAMILY OFFICE IT DIRECTOR

Compensation range: $275k-$375k

The Director, IT-Family Office, is responsible for leading a specialized IT department within the Family Office, combining technical expertise with strategic management. The role involves being the primary contact for the principals' technical needs, developing a comprehensive IT support program, and building and leading a team of technicians. This position reports to the VP, Family Office, and collaborates with various stakeholders, including the corporate IT department.

ESSENTIAL FUNCTIONS

• Establish and lead the Family Office IT department, focusing on exceptional technical and customer service standards.
• Oversee 24/7 support for personal and company technology, including frequent travel to remote properties (up to 50% travel).
• Manage IT-related activities for family office staff and principals, covering hardware, software, network management, and home/office automation systems.
• Collaborate with internal and external stakeholders, ensuring integrated and efficient IT support.
• Handle vendor relationships, including procurement and project management.
• Uphold privacy, security, and compliance standards in all operations.
• Offer hands-on support across various technologies, such as PC/MAC, mobile devices, AV systems, and home automation (e.g., Crestron).
• Build and lead a team of IT technicians, fostering a culture of excellence and professional development.
• Responsible for configuring and maintaining network equipment, ensuring adherence to best practices and security protocols.
• Proactively explore and assess emerging technologies for potential implementation.
• Ensure effective purchasing and management of technology-related items, maintaining accountability and compliance.
• Develop and maintain IT support documentation and privacy policies.
• Engage in direct communication and relationship building with high-level stakeholders, demonstrating strong interpersonal skills.
• Other duties as assigned.
• Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.
• Review and follow data privacy practices, policies, and guidelines.

QUALIFICATIONS

• Bachelor’s degree with at least 10-15 years of experience in IT, including significant experience in leading and building teams.
• Demonstrated ability in IT management, particularly in a family office or high-privacy setting.
• Strong technical, communication, and leadership skills.
• Experience managing IT projects, vendor relationships, and team dynamics.
• Ability to travel domestically and internationally.

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