What are the responsibilities and job description for the Information Technology Desktop Support position at Career Group?
Our client, a private equity firm, is seeking an IT Desktop Support Engineer to provide VIP-level technical support to a prestigious private equity firm. This is an onsite, 12-month contract in San Francisco, with a possibility of extension. As the IT Desktop Support Engineer, you will handle Tier 2 and light Tier 3 support tasks, ranging from resolving common technical issues to troubleshooting more complex systems and network challenges.
Please note that this is an onsite, 12-month contract in SF, with a possibility of extension. The pay will be $ $38-55 / hr.
Key Responsibilities :
Provide responsive VIP-level technical support for hardware, software, and networking issues.
Troubleshoot and resolve Tier 2 issues, including local system setups, network connectivity, and adherence to compliance standards.
Perform light Tier 3 tasks, such as advanced root cause analysis, system integration troubleshooting, and escalation of complex issues.
Manage and support HP laptops and cloud-based applications, ensuring optimal functionality and performance.
Collaborate with internal and external teams to resolve technical challenges and implement solutions.
Maintain accurate documentation of support activities, including resolutions and best practices.
Provide hands-on IT support services to local San Francisco users, ensuring timely resolution of technical issues.
Support firmwide IT operations, syncing up with team members to share workload and deliver cohesive support.
Demonstrate an understanding of core networking concepts, including TCP / IP, DNS, and DHCP.
Apply knowledge of operating systems, networking platforms, and basic to intermediate security best practices.
Qualifications :
Proven experience in IT support roles, with a strong focus on providing high-level service to VIP and local users.
Proficiency in Azure, Office 365 Admin, Intune, and core networking protocols.
Hands-on experience managing devices, including HP laptops and iPhones, and supporting MDM platforms.
Strong troubleshooting skills, with the ability to address Tier 2 and light Tier 3 technical issues.
Excellent documentation and communication skills.
Collaborative mindset with the ability to work effectively with cross-functional teams.
Please submit your resume for immediate consideration!
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