Desktop Support Analyst- Onsite

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Location: San Francisco, CA

• The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in fix and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
• Deep technical knowledge of desktop operating systems and software applications
• Experience providing deskside support to end-users in a corporate environment
• Superb communication and customer service skills
• Ability to solve hardware and software issues on desktops, laptops, and mobile devices
• Familiarity with remote access tools and techniques
• Experience working with Active Directory and other directory services
• Ability to prioritize and work effectively under pressure
• Willingness to work flexible hours, including evenings and weekends, as the need arises.
• Level 2 onsite or remote support for sophisticated customer issues and requests
• Lead deployment of software releases, system upgrades and patches on end user devices.
• Accountable for procurement and Asset management of end user devices.
• Leading activities like customer relocations and departmental infrastructure build out
• Will analyse the symptoms of the problem to accurately identify the cause of the issue in order to determine a solution
• Will triage issues such as physical layers, usernames and passwords
• Will uninstall/reinstall basic software applications, verify accurate hardware and software set-up and assist with navigation of application menus
• Will perform onsite installations or replacements of various hardware components and software repair
• Will perform diagnostic testing and utilization of remote control tools to assist users when solve to determine a solution.

The annual salary for this position is between $[60,000 - 78,000] depending on experience and other qualifications of the successful candidate.

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Disclaimer! The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.