Information Technology Support Analyst

Our client, a leading real estate private equity firm, is seeking an IT Analyst to join their team! This role will provide both first- and second-level technical support to internal staff, and will be responsible for delivering high-quality desktop and phone support to employees across the U.S. and Europe.

This role is fully on-site in their office in Midtown NYC. Hours: 9-6pm

Compensation: $90-100k base salary discretionary bonus & competitive benefits

Key responsibilities:

• Serve as the primary point of contact for phone and email IT support requests from staff.
• Provide Tier 1 and Tier 2 support for desktop systems, hardware, printers, and mobile devices.
• Take ownership of user issues from intake to resolution, ensuring clear and timely communication.
• Provide applications support utilizing advanced skills in Microsoft 365 Office Suite (MS Word, Excel, PowerPoint and Outlook), mobile devices, Egnyte, and other GTIS wide applications.
• Provide Audio Visual systems support – Crestron, Cisco Codecs and Zoom.
• Manage and troubleshoot two-factor authentication using Duo Mobile.
• Escalate unresolved or complex technical issues to the senior IT team when necessary.
• Administer mobile device management (MDM) platforms such as Microsoft Intune and Jamf.
• Handle user onboarding and offboarding processes: account creation, access provisioning, device setup, and deactivation.
• Manage email security: maintain safe sender/block lists and email filtering policies.
• Maintain and track all IT assets including laptops, desktops, peripherals, and mobile devices.
• Contribute to the internal support knowledgebase by documenting processes and solutions.
• Monitor IT systems for potential security breaches and vulnerabilities; escalate issues as needed.
• Coordinate with the broader IT team on security monitoring and incident response.

Qualifications:

• Minimum 3 years of experience in an IT Service Desk or Technical Support role, in a corporate or financial services environment.
• Strong oral and written communication skills, with the ability to interact effectively across all levels of the organization, including senior management.
• Proven ability to prioritize and multitask in a fast-paced, high-demand environment.
• Solid understanding of Windows 11 and the Microsoft 365 Suite (Word, Excel, Outlook, PowerPoint).
• Hands-on experience supporting Lenovo hardware, Apple iOS devices (iPhone, iPad), Android devices, and HP printers.
• Working knowledge of Microsoft Azure, Active Directory, Group Policy, DHCP, and DNS.
• Familiarity with mobile device management (e.g., Intune, Jamf) and two-factor authentication systems (e.g., Duo).
• Ability to thoroughly document technical issues and resolutions for future reference and knowledgebase development.
• Customer-focused, self-motivated, and committed to delivering high-quality IT support and services.

This is a full-time position, and business hours are generally Monday through Friday, 9AM to 6PM. Candidate will have after-hours and weekend work and on-call responsibilities associated with this position. No travel is expected for this position.

Please submit your resume to apply!

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