What are the responsibilities and job description for the AVP, Financial Center Manager position at Career Opportunities?
AVP, Financial Center Manager
Job Function:
Develops, manages and leads effective consumer sales and service team; coordinates the overall operations of a financial center. Successful FCMs are enthusiastic about delivering excellent customer service and operating a financial center consistent with the banks policies and procedures. FCMs expand client relationships, leads a team to achieve individual, group and regional goals.
Essential Duties and Responsibilities:
- Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.
- Projects a professional image in dress, manner, communication and focus.
- Recruitment, development and coaching an effective consumer banking team that is focused on expanding customer relationships and exceeding customer service expectations.
- Responsible for the effective day-to-day operations, and growth of the Financial Center; works with the team to develop and implement individual/team sales and service goals.
- Monitors team performance and goals; gives ongoing coaching and feedback (scorecards) and conducts performance evaluations.
- Follows a schedule of sales and service management routines.
- Documents and administers promotions, transfers, disciplinary actions, salary changes and terminations.
- Manages the relationships with other business partners. Collaborate with partners to meet referrals/sales goals. Actively participates with partners in business development calls.
- Implements and maintains prescribed security controls while managing within the framework of the banks, policies and procedures.
- Oversee security controls as established within the banks, policies and procedures.
- May be asked to participate and represent Country Club Bank in various community and civic activities.
- Other tasks as assigned.
Job Qualifications / Preferred Skills and Abilities:
- High School Diploma or equivalent required
- College degree or related experience preferred
- Bank management or retail management experience preferred
- Professional written and verbal communication skills
- Exhibit and maintain high degree of professionalism
- Maintain high degree of confidentiality and integrity
- Strong time management skills
- Displays leadership qualities
- Attention to detail
- Demonstrates computer literacy
- Proactive sales and service skills including outbound calls to customers
- High emotional intelligence
- Ability to communicate effectively and professionally at all levels of the organization
- Solid knowledge of banking, bank products as well as compliance and regulatory requirements
- High emotional intelligence
- Must possess exceptional management and leadership abilities including planning and goal setting
- Must have a strong sales and coaching orientation.
- MUST possess a “can do” customer-service attitude/philosophy
- Detailed knowledge of consumer banking products and compliance
Financial Center hours: 8:30am – 530pm; Mon. – Fri.; 9:00am – 12:00pm Saturdays. Hours will be set based upon staffing needs of Financial Center. Associate availability should be 8:00am to 6:00pm Mon. – Fri. and 8:15am to 12:15pm Saturdays.
