What are the responsibilities and job description for the Technical Service and Development Representative position at Career Opportunities?
ESSENTIAL DUTIES & RESPONSIBILITIES
Learn and remain updated on STPE chemistry and its use in Adhesives, Sealants and Coatings.
Safe operation of R&D lab equipment as well as production equipment at customer’s manufacturing site.
Help customers decide which product is right for them and how to use it.
Develop experimental formulas and make evaluations in the lab under the supervision of the laboratory manager to fulfill
customer’s requests.
Provide feedback to Sales and R&D manager about product usage and possible enhancements.
Technical support to customers by providing a quick answer to technical inquiries.
Evaluate new technologies and competitive products to devise methods so Kaneka can differentiate and compete better in
the market.
Prepare samples and marketing materials to support customer engagement and sales efforts.
Participate in customers’ plant/lab start-ups and support product launch.
Attend industrial conferences, workshops, training sessions and association meetings to stay updated on market trends and
technological advancements.
Write reports of call or other reports on valued information from the market. Have such reports and information shared
among the other staff members through Sales Force CRM
Complete a monthly report on status of R&D projects in the opportunities pipeline.
When needed, supervise the technicians and to ensure safe and smooth operation in MS Lab.
OTHER RESPONSIBILITIES
Very important to follow all safety procedures. At the site and at customer locations.
Present technical information in a comprehensive way and adjust to the audience based on their level of knowledge.
Attend educational workshops, review professional publications, establishing personal networks and keep abreast of industry
trends and related compliance issues within the area of responsibilities.
Support sales team during tradeshows or other key industry events.
Develop articles and reports that can be published or presented to target audience.
