What are the responsibilities and job description for the Customer Service Representative position at Career Personnel?
POSITION SUMMARY
Responsible for inbound / outbound customer service and collection related contact.
RESPONSIBILITIES :
Plan course of action to recover outstanding debt.
Negotiate payoff deadlines or payment plans.
Handle questions or complaints
Update account status and database regularly
REQUIREMENTS :
High School Diploma or GED
Customer Service experience preferred
Customer service – collections agents are customer-facing representatives of hospital business office clients.
Negotiation – working with customers to resolve their debts, whether through a payment plan or a lump-sum settlement amount, is a vital part of the self-pay collector’s role.
Persuasion – in addition to negotiation skills, collector should be persuasive in explaining why it is in a customer’s best interest to resolve outstanding balances.
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