What are the responsibilities and job description for the Head of Client Experience position at Career Techniques Inc.?
Key Responsibilities:
- Cultivate Strategic Relationships: Develop and maintain strong relationships with key decision-makers, serving as a trusted advisor to clients by understanding their business needs and advocating on their behalf across our organization.
- Drive Growth and Success: Design and execute comprehensive strategies to foster proactive, positive client relationships and drive growth through effective collaboration with cross-functional teams.
- Lead and Mentor: Inspire and guide the client success team, fostering a high-performance culture that exceeds client expectations and delivers exceptional experiences.
- Enhance Customer Adoption: Provide training, resources, and support to maximize product/service utilization, driving customer adoption of our offerings.
- Foster Open Communication: Regularly engage with clients to ensure satisfaction, address needs, and provide timely updates to the executive and leadership team.
- Elevate Customer-Centric Culture: Ensure alignment between customer success and organizational strategy, promoting a customer-centric culture throughout the company.
About You:
- Education: Bachelor's Degree in Business or related field preferred.
- Leadership Experience: 8 years of relevant leadership experience in customer success or related function.
- Relationship Building: 5 years of experience building relationships with executives holding company-level decision-making authority.
- Industry Expertise: 5 years of experience working within B2B Software companies, with retail industry experience highly preferred.
- Problem-Solving Skills: Proven ability to think strategically, find innovative solutions, and make sound decisions in complex situations.
