What are the responsibilities and job description for the Customer Support Representative II - Hybrid position at Careerbuilder-US?
Title : Customer Support Representative II - Hybrid
Mandatory skills : customer service
customer support
ATM, Call center, Customer Satisfaction, Customer Service, Customer Support, inbound Calls, Outbound Calls, Password Reset, Product Inquiries, Resolve issues
MS Office
Website Dashboard, Operations Center
Agriculture, Agriculture operations, Farming
technical support, technical information, technical solution
Apex Farm Management, Stellar Support
Mobile Apps, GreenStar Displays, StarFire Receivers
AutoTrac, machine
DTAC system, CCMS system
software applications
troubleshoot, support, product, telephone, email, chat, negotiation, documenting, dealers, Warranty, Channel
Description :
Customer Support Representative II
- Provides information / solutions as frontline support to channel partners / customers / Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)
Duties :
PRIMARY RESPONSIBILTIES & DUTIES :
Technicians also create and maintain support tools / solutions available online. A few of the 80 products supported by this support team :
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE, &RELEVANT WORK EXPERIENCE :
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE :
Notes :
Contact Center is open from 7am - 7pm CST, Monday - Friday
Four shifts available that rotate within the 12 hour operation :
7 : 00am - 3 : 30pm
8 : 00am - 4 : 30pm
9 : 00am - 5 : 30pm
10 : 30am - 7 : 00pm
Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
Candidate will work on-site four days a week with one day working from home.
SPECIAL CONSIDERATIONS :
Training and mentoring will be on the 8-4 : 30am shift and last approximately 6 weeks.
Takes approximately 3-4 months from start date to reach full productivity.
Limited travel to client's location for a factory tour and to nearby client's location approximately twice a year. Will ride along with a client full-time employee.
