What are the responsibilities and job description for the Customer Support Representative II position at US Tech Solutions?
Duration: 36 Months with possible extension/hire
Open to recent/fresh graduates as well
1st shift, 40 hours per week, OT is allowed but not mandatory
SPECIAL CONSIDERATIONS:
- Must be able to work first shift with weekend hours. New-hire training will take place M-F, 8 am-4:30 pm, and will consist of 2-3 weeks of classroom, and an additional few weeks of on-the-job training & mentoring with an experienced technician. After training, the candidate must be able to work an 8-hour shift between 7 am and 6 pm. The exact 8hr shift will fluctuate based on volumes and business need. After training is complete, the candidate will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.
PRIMARY RESPONSIBILITIES & DUTIES:
- The Social Media Care team provides front-line technical support/information/solutions to customers on product-related inquiries, issues, and concerns to optimize customer satisfaction and retention. Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction. This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
-Skills in interpersonal communications, negotiation, and conflict resolution.
-Effective written communication skills.
-6 months of experience in customer service / support.
-High comfort level and experience with consumer software applications.
-Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
-Strong computer and troubleshooting skills.
-Ability to work occasional holidays to support the business
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Internal Id: 25-33797
Salary : $18 - $20
