What are the responsibilities and job description for the Service Desk Technician position at Careerbuilder-US?
Requirements
- Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads.
- Learns the client's business and maintains a strong client focus to understand the impact of their work when working on tickets and assigned tasks.
- Fundamental understanding of computer architecture. (CPU, power supply, memory, graphics cards, flash memory, etc.)
- Technically curious, wanting to expand their knowledge and experience within the enterprise computing space.
- Experience working in an IT support environment
- Analytical, problem-solving, and detail-oriented
- Strong oral and written communication skills
- Proactive, positive, deliberate, and focused thinking
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Minimum Qualifications
