What are the responsibilities and job description for the Account Manager position at CareerPaths NW?
Our client, a provider of shipping boxes, plastic bags, packing materials, material storage and handling equipment, as well as office, facility, and janitorial supplies, is seeking a dedicated and experienced Account Manager to take ownership of a key territory. This role is focused on maintaining, nurturing, and developing relationships within an assigned territory, with an emphasis on cross-selling and up-selling to existing clients.
This position is primarily an account management role, with 85% of your time dedicated to customer service, ensuring client satisfaction, and expanding the range of products and services used by current clients. While there is a new business development aspect, it constitutes about 15% of the role, focusing on farming within existing accounts rather than cold hunting. A successful Account Manager will excel at identifying areas within a client's business that are not currently utilizing the company's products and services and will work to integrate these solutions into their operations.
This territory covers all of Alaska, though the majority of business is concentrated in the greater Anchorage area. Phone experience is preferred, as the client base does not favor drop-ins, making appointment setting a key component of success.
Responsibilities
- Own and manage a designated territory, with a focus on maintaining and growing existing client relationships.
- Provide excellent customer service, ensuring client needs are met and identifying opportunities to expand product usage.
- Cross-sell and up-sell products and services within existing accounts, focusing on untapped areas of business.
- Identify and develop new business opportunities within current client operations, such as additional offices or warehouses within a client’s campus.
- Set up appointments over the phone, as drop-ins are not preferred by clients.
- Manage time effectively to balance client needs, sales opportunities, and administrative tasks.
- Work primarily within the greater Anchorage area, while also covering the broader Alaskan territory.
Qualifications
This is a fantastic opportunity for an experienced sales professional to manage a key territory for a reputable company. If you have the qualifications and are looking for a role that combines customer service with sales growth, we encourage you to apply.
