What are the responsibilities and job description for the DESKTOP SUPPORT TECHNICIAN position at Careers at Stock Yards Bank & Trust Co.?
As a Desktop Support Technician, you are the first point of contact for end users in a physical Windows pc environment. Your day will be filled with opportunities to troubleshoot and resolve computer hardware, software and printer problems reported to the helpdesk.
Responsibilities
Daily responsibilities include, but are not limited to, the following:
- Provide Tier 1 troubleshooting of computer hardware/software/ printer problems
- Basic Network troubleshooting
- Setup/ Relocate equipment for new/ transferring employees
- Assist in hardware/software implementation/ deployment activities
- Provide user account administration
- Provide support for user’s mobile devices with MDM
- IT project participation
- Gather required information for requests to be escalated to T2 or advanced teams
- Utilize helpdesk tracking software
- Assist with creating & maintaining procedures for the team
- Onsite support & equipment setup at remote locations
Job Requirements
The successful candidate will have the following qualifications:
- High School or GED Equivalent
- 1-2 years of experience in a helpdesk support environment or educational equivalent.
- Strong working knowledge of Microsoft Windows OS and Microsoft Office 365 applications, including Outlook in an Exchange M365 environment.
- Ability to troubleshoot and resolve hardware and software problems
- Ability to communicate technical material in "user friendly" manner
- Detail oriented
- Self-motivated, Dependable, Timely
- Demonstrate initiative
- Practice active learning skills
- Ability to prioritize tasks and multi-task various work activities
- Ability to work flexible schedules
- Ability to combine pieces of information and form relationships or conclusions about unrelated material
- Use critical thinking skills to identify strengths and weaknesses of various solutions
- Capability to communicate and collaborate with all levels of management and employees
- Demonstrate active listening skills
- Professional appearance and demeanor
Benefits
- 401(k) with a company match of up to 6%
- ESOP employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Cancer / Disease insurance
- Accident insurance
- Flexible Spending Accounts
- Health Savings Accounts
- Bank paid Life / AD& D insurance
- Voluntary Life / AD&D insurance
- Bank paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently is required to stand and walk. The employee must be able to move equipment weighing up to 20 pounds. Travel to branches as needed.
