What are the responsibilities and job description for the Associate Technical Support Specialist position at Careers Integrated Resources Inc?
Job Title: Associate Technical Support Specialist
Job Location: Indianapolis, IN (Hybrid)
Job Duration: 12 Months (Higher Possibility of Extension)
Minimum Qualifications:
Schedule:
Location:
Description:
You will be responsible for the following:
Job Location: Indianapolis, IN (Hybrid)
Job Duration: 12 Months (Higher Possibility of Extension)
Minimum Qualifications:
- Associate’s degree (or equivalent military training).
- Formal or informal leadership experience preferred.
- 2 years of relevant experience preferred.
Schedule:
- Hours - 2nd Shift (2pm-10pm), rotating weekend shifts, subject to change based on needs of customers. (Training hours will vary based on hours of trainer, could be 1st or 2nd shift, training on average lasts 2 weeks)
Location:
- Hybrid (Training/Meetings on site, Majority of work hours at home)
Description:
- As an Associate Technical Support Specialist, you will serve as a support liaison between Client and our customers.
- This role supports customers in both the United States, United Kingdom and Ireland.
You will be responsible for the following:
- Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.
- Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer.
- Perform after-hours dispatching, engaging with field personnel nationwide
- Maintaining records in accordance with Client Quality and FDA requirements.
- You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.
- The Client Support Network Customer Support Center serves our customers on a 7 day/24-hour basis. It is expected for this individual to be open to working any shift, with your schedule being determined on a quarterly basis.
