What are the responsibilities and job description for the Technical Support Specialist position at Smithville Communications?
**Technical Support Specialist**
We are seeking a Technical Support Specialist to join our Customer Experience team at Smithville.
The ideal candidate is empathetic, enthusiastic, solution-oriented, and committed to providing outstanding customer service daily.
You will deliver the highest level of technical service by assisting customers in a fast-paced inbound call center environment.
Key Responsibilities:
- Deliver direct customer support via telephone and email related to service, product, and technical questions about Smithville Internet, Email, Security, and Business Systems
- Manage a high volume of calls efficiently and effectively
- Communicate and collaborate effectively with peer departments to facilitate customer satisfaction
Requirements:
- High School Diploma or equivalent required
- Excellent telephone and written communication skills and ability to interact with a diverse population
- Able to work in a fast-paced environment while accurately troubleshooting customer concerns
- Excellent computer skills, including proficiency in Microsoft Office, and the ability to quickly learn new software
- Windows and MacOS experience
- Basic to Intermediate networking skills
- Experience configuring routers and software such as email clients
- Demonstrated experience in a customer-facing role, either remote or face-to-face
Benefits:
- Insurance Plans include Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
- Health Savings Account with generous annual company contributions to your HSA
- 401(k) Retirement Savings Plan with a valuable company matching contribution
- Generous Paid Time Off (PTO) program
- Paid holidays
- Tuition reimbursement
- Paid training and professional development opportunities
- Discounted company products and services
- Wellness incentive program
About Us:
Smithville has been a locally grown, family-owned technology company in the heart of Southern Indiana for over 100 years.
We provide best-in-class technology services without sending you across the globe for support.
We love our services and Indiana. We think you will too.
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