What are the responsibilities and job description for the Technical Support Specialist position at Forms On Fire, Inc.?
Job Description
Job Description
Forms On Fire Technical Support Specialist
You must currently live in Idaho, Washington, Indiana, or Florida State to apply. NO COVID VAX REQUIRED. Hours are Eastern Standard Time 8 : 00 AM - 5 PM Monday - Friday
ABOUT FORMS ON FIRE
Forms On Fire offers its clients a cloud / mobile software platform that is used to build database-like applications for mobile data collection. We help our clients replace paper forms and outdated data collection processes with their cloud-enabled tablets, smartphones and desktop devices which use the Forms On Fire app. Watch this 2 minute video to learn more about what we do https : / / www.youtube.com / watch?v=mCKtZBtaQJ8 Still curious, you can start a free trial at https : / / www.formsonfire.com / features (no payment info is necessary) to learn even more about our product.
RESPONSIBILITIES
- Handle client technical support cases through phone, chat and email submission in company's online Support Desk software.
- Track and record appropriately all time in company's online timekeeping system.
- Update the company support website with tech tips and brief documents.
- Evaluate a client's intended use of our software and possible integration with their existing systems, and recommend best practices for their intended use.
- Improve our existing platform by evaluating proposed changes and making recommendations.
- Maintain client confidence by keeping their information confidential.
- Prepare reference material for users by drafting instructions.
- Help develop online training materials for clients
QUALIFICATIONS
SALARY is dependent upon experience with range of $54,000 to $70,000 annual salary.
Company Description
Forms On Fire www.formsonfire.com is a growing company which offers a cloud / mobile software platform that is used to build database-like applications for mobile data collection. We help our clients replace paper forms and outdated data collection processes with their cloud-enabled tablets, smartphones and desktop devices which use the Forms On Fire app which works both online and offline. We have a product to be proud of, with a five-star reputation among our clients. Our team is super smart, ridiculously helpful, and loyal to each other. You will receive in-depth one-on-one training with people who genuinely care about improving your skills. Currently working 100% at home with occasional in office meeting throughout the year for employee hires.
Company Description
Forms On Fire www.formsonfire.com is a growing company which offers a cloud / mobile software platform that is used to build database-like applications for mobile data collection. We help our clients replace paper forms and outdated data collection processes with their cloud-enabled tablets, smartphones and desktop devices which use the Forms On Fire app which works both online and offline. We have a product to be proud of, with a five-star reputation among our clients. Our team is super smart, ridiculously helpful, and loyal to each other. You will receive in-depth one-on-one training with people who genuinely care about improving your skills. Currently working 100% at home with occasional in office meeting throughout the year for employee hires.
Salary : $54,000 - $70,000