What are the responsibilities and job description for the Customer Service Coordinator II position at Careers Integrated Resources Inc?
Title: Customer Service Coordinator II
Location: Charlotte, NC 28216
Contract: 6 Months (Potential of extension)
Shift: Mon-Fri 8:30a.m.-5:30p.m. - 3 days in the office, 2 days remote
Education: HS diploma or equivalent required; Associates in business preferred
Experience: 3-6 years experience with data entry and customer service; SAP experience preferred
Key Responsibilities:
Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
• Maintain attention to detail with order entry and updates.
Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
• Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
• Maintain professionalism while working on a fast-paced team with very specific service level agreements.
Location: Charlotte, NC 28216
Contract: 6 Months (Potential of extension)
Shift: Mon-Fri 8:30a.m.-5:30p.m. - 3 days in the office, 2 days remote
Education: HS diploma or equivalent required; Associates in business preferred
Experience: 3-6 years experience with data entry and customer service; SAP experience preferred
Key Responsibilities:
Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
• Maintain attention to detail with order entry and updates.
Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
• Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
• Maintain professionalism while working on a fast-paced team with very specific service level agreements.
