What are the responsibilities and job description for the IT Compliance Administrator position at Careers Integrated Resources Inc?
Title: IT Compliance Administrator - Jr level role
Location: Mason OH - Hybrid Role: 2-3x a week in Mason, OH office
Contract: 11 month(s) Possibility of Extension
GENERAL FUNCTION
Compliance Administrator is responsible for supporting the NA IT department in ensuring we are meeting the FedRamp and Client corporate compliance standards. Through preforming administrative tasks to maintain compliance documentation, monitoring adherence to both internal policies and FedRamp regulations. Conducting audits, ensuring that the NA IT team is operating withing all legal requirement standards.
MAJOR DUTIES AND RESPONSIBILITIES
Document Management: Maintaing a comprehensive system of compliance-related documents, including policies, procedures, reference materials and audit reports
Date Entry and Record Keeping: Accurately recording compliance data, tracking compliance activities, and updated relevant database
Compliance Monitoring: Reviewing NAIT activites related to system access requests, access administration and role assignments for accuracy
Conducting Audits: Audits on all Genesys user credentials for all Org (FedRamp, and Non FedRamp) to ensure proper access requests were submitted, proper approvals are in place and accurate roles are being administered.
Monthly compiling Genesys usage reports, to support Leadership s monthly budget management activities.
Assisting with any external audits by providing external compliance partners with necessary documentation.
Documentation of compliance reference materials and partnership with leadership to ensure any training documentation is up to date.
Assisting in reviewing and updating any compliance policies and procedures to reflect any regulatory changes
Incident Reporting: Investigation and documentation of compliance related incidents, escalating issues to the relevant parties.
BASIC QUALIFICATIONS
High School Diploma
3-5 years experience in large Scale Contact Center or IT environment
Strong Organizational Skills and attention to Detail
Proficiency in data management and reporting
Excellent Communication and interpersonal skills
Ability to work independently and as part of a team
Basic knowledge of legal concepts and procedures related to IT security
Typically Starts with Education needed
Proficiency in Microsoft Office Suite
PREFERRED QUALIFICATIONS
Bachelor s degree in Information Technology or relevant experience
5 years supporting large scale, multisite Contact Center Environment
IT Security Compliance certification
Location: Mason OH - Hybrid Role: 2-3x a week in Mason, OH office
Contract: 11 month(s) Possibility of Extension
GENERAL FUNCTION
Compliance Administrator is responsible for supporting the NA IT department in ensuring we are meeting the FedRamp and Client corporate compliance standards. Through preforming administrative tasks to maintain compliance documentation, monitoring adherence to both internal policies and FedRamp regulations. Conducting audits, ensuring that the NA IT team is operating withing all legal requirement standards.
MAJOR DUTIES AND RESPONSIBILITIES
Document Management: Maintaing a comprehensive system of compliance-related documents, including policies, procedures, reference materials and audit reports
Date Entry and Record Keeping: Accurately recording compliance data, tracking compliance activities, and updated relevant database
Compliance Monitoring: Reviewing NAIT activites related to system access requests, access administration and role assignments for accuracy
Conducting Audits: Audits on all Genesys user credentials for all Org (FedRamp, and Non FedRamp) to ensure proper access requests were submitted, proper approvals are in place and accurate roles are being administered.
Monthly compiling Genesys usage reports, to support Leadership s monthly budget management activities.
Assisting with any external audits by providing external compliance partners with necessary documentation.
Documentation of compliance reference materials and partnership with leadership to ensure any training documentation is up to date.
Assisting in reviewing and updating any compliance policies and procedures to reflect any regulatory changes
Incident Reporting: Investigation and documentation of compliance related incidents, escalating issues to the relevant parties.
BASIC QUALIFICATIONS
High School Diploma
3-5 years experience in large Scale Contact Center or IT environment
Strong Organizational Skills and attention to Detail
Proficiency in data management and reporting
Excellent Communication and interpersonal skills
Ability to work independently and as part of a team
Basic knowledge of legal concepts and procedures related to IT security
Typically Starts with Education needed
Proficiency in Microsoft Office Suite
PREFERRED QUALIFICATIONS
Bachelor s degree in Information Technology or relevant experience
5 years supporting large scale, multisite Contact Center Environment
IT Security Compliance certification
