Demo

Operations Analyst

Careers Integrated Resources Inc
Atlanta, GA Contractor
POSTED ON 2/8/2025
AVAILABLE BEFORE 3/5/2025
Job Title: Business Analyst
Location: Atlanta, GA (Remote)
Duration: 6 months (High Possibility of extension)

Job Description:
  • Serves as a lead or subject matter expert in the planning, development, testing, deployment and evaluation phases of the SDLC for ***.
  • Maintains a comprehensive understanding of *** functionality and its role in achieving business objectives.
  • Responsible for eliciting, documenting and maintaining functional and non-functional requirements as enhancement user stories.
  • Participates in business requirement gathering and refinement sessions alongside business subject matter experts, partner programs, and agencies and extremal vendors.
  • Reviews and provides feedback on technical requirements created by the vendors, programs, or agencies.
  • Assists in the development and execution of user acceptance test scripts.
  • Perform the review and analysis of issues or bugs and present recommendations for resolution based on analysis.
  • Coordinates with Agile Solution Manager to communicate issues and resolutions.
  • Creates and maintains business and systematic process flows.
  • Collaborate with *** Business Solution Owner to create clear communication to end users on all process or procedural changes.
  • Coordinates with vendors and technical staff to ensure the functionality of automated systems is consistent with, and in adherence to, program policies, laws, regulations, and best practice standards by users.
  • Assists with the development of change management plans for transition to new or upgraded systems.
  • Provides business user support and oversight statewide in the use of all data systems for the program.
  • Serves as liaison between business users and technical staff in the implementation and development of business process automation.

Agency Preferred Qualifications:
  • Bachelor's degree in a related field from an accredited college or university and the following:
  • Four or more years of experience with technology development projects acting as a liaison between business users and technical staff.
  • Two or more years of experience automating and documenting business processes.
  • Two or more years of experience creating user stories based on collected requirements and well-defined acceptance criteria on a software project management platform such as JIRA, DevOps, Microsoft Project, or TFS.
  • Experience with technology development projects.
  • Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA), Project Management Institute Business Analyst (PMI-PBA), or similar certification

Technical Competencies:
  • Advanced skills in Microsoft Word, Excel (e.g., VLOOKUP s and pivot tables), and PowerPoint
  • Intermediate skills in SharePoint and information databases.
  • Excellent oral, written, analytical, presentation and interpersonal communication skills.
  • Ability to communicate complex information in a clear and concise manner.
  • Ability to organize and evaluate data to drive decision making.
  • Ability to evaluate program and process effectiveness.
  • Understanding of how data systems interact and ability to troubleshoot data discrepancies.
  • Strong knowledge/experience of program development and implementation.
  • Ability to gather business user needs and translate those needs to technical staff that are responsible for the coding and development of data systems.
  • Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information aProductst sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
  • Knowledge of the needs and processes necessary to automate processes.
  • Ability to understand business user needs and translate those needs to technical staff that are responsible for the coding and development of technical systems.
  • Ability to multi-task, prioritize and work independently as well as in team environments.
  • Ability to collaborate and work effectively as a team member.
  • Ability to develop trusting relationships and resolve conflict.
  • Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.

Physical Position Requirements:
  • Work is typically performed in an office environment with intermittent sitting, standing, or walking in various settings.
  • The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication.
  • Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.
  • Full range of hand and finger motion for data entry purposes.

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